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We are hiring a Senior Technical Program Manager to drive tenant onboarding of Microsoft 365 services inside Microsoft's internal IT organization. Microsoft runs many internal Microsoft 365 tenants, including high profile tenants where security, compliance, and operational bars are at the highest level. The highest impact part of this role is creating clarity in ambiguous problem spaces and delivering tenants to users on time and on quality. You will take loosely defined goals, partner across many engineering teams, and turn them into clear plans, owners, milestones, and decisions. You will operate in high stakes scenarios with a broad stakeholder set including Microsoft 365 product engineering, internal business groups (for example customer support and finance), security organizations, and internal IT leadership, often with conflicting requirements that you will reconcile to keep delivery moving.
Job Responsibility
You will drive tenant onboarding programs of significant complexity end to end across multiple engineering teams
own the plan, the milestones, the risks, the decisions, and the delivered outcome
You will make ambiguous problem statements and turn them into structured programs: scope, dependencies, owners, success criteria, and a clear path to delivery
You will manage stakeholders across Microsoft 365 product engineering, internal business groups (for example customer support and finance), security organizations, and internal IT leadership. Surface conflicting requirements early and drive them to a clear decision
You will deliver in high stakes scenarios: keep work moving while managing risk, escalations, and tradeoffs
You will run program rhythms: status, milestone reviews, risk and issue management, dependency tracking, and executive readouts
You will communicate clearly in writing and in meetings
tailor the message for engineers, business stakeholders, and senior leaders.
Requirements
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
2+ years of experience managing cross-functional and/or cross-team projects.
Nice to have
Technical program management experience, with at least the most recent role driving programs that span multiple engineering teams
A track record of personally delivering complex programs to completion
Stakeholder management experience across engineering, business, and operational audiences, including high stakes scenarios with conflicting requirements
Technical fluency sufficient to understand engineering tradeoffs, dependencies, and risk in cloud or SaaS programs
Experience with Microsoft 365, multitenant SaaS, large enterprise IT, or cloud platform programs
Background partnering with internal business groups (such as customer support or finance), security engineering, compliance, or operations teams
Experience with tenant lifecycle, configuration, or onboarding programs at scale
Experience bringing structure to new or unstructured program areas.