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The Cloud & AI organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world. The Technical Operations PM/Senior Investigator is a program leadership and senior investigator role responsible for the operational excellence of Microsoft's insider risk investigations program. This role report to the Senior Director/Chief of Insider Risk Operations, and ensures investigative rigor, consistency, defensibility, and executive level transparency across highly sensitive matters, while continuously strengthening the program to protect Microsoft's people, data, and intellectual property. Serving as the operational backbone of the insider risk program, the Head of Investigations translates risk signals into disciplined, well governed investigations that produce clear findings, actionable remediation, and sustained organizational learning.
Job Responsibility
Support end-to-end investigative execution, including evidence development, technical analysis, and documentation of findings aligned to established investigative standards
Ensure investigative work products are complete, defensible, and consistent with program expectations for rigor, evidentiary integrity, and due process
Contribute to translating technical investigative activity into clear, structured findings and insights for stakeholders
Partner with technical subject matter experts to identify, access, and interpret relevant data sources for investigative use
Contribute to the development and refinement of detection logic, investigative triggers, and signal quality to improve investigative outcomes
Apply technical expertise to support root cause analysis and evidence-based conclusions across complex investigations
Support the development and maturation of investigative processes, workflows, and documentation standards to scale with program needs
Identify patterns, gaps, and opportunities for incremental improvements in investigative processes and tooling
Document methodologies, lessons learned, and emerging best practices to drive consistency and program evolution
Collaborate closely with investigators, legal, HR, security, and compliance partners to support coordinated, cross-functional investigations
Ensure alignment with established processes and minimize duplication of investigative effort across teams
Contribute to a culture of investigative rigor, accountability, and professional excellence
Assist in defining and tracking program metrics to evaluate investigative effectiveness and operational performance
Translate technical findings into clear, actionable insights for both technical and non-technical stakeholders
Support the preparation of structured outputs that inform decision-making and contribute to broader risk reduction efforts
Requirements
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
1+ year(s) project or people management experience
3+ years of experience managing cross-functional and/or cross-team projects
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have
Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
4+ years people management experience
8+ years of experience managing cross-functional and/or cross-team projects
1+ year(s) of experience reading and/or writing code
Demonstrated ability to produce clear, defensible investigative documentation and findings
Experience working with technical data sources and translating findings into actionable insights
Familiarity with investigative standards, evidentiary principles, and structured investigative methodologies
Experience operating in environments involving legal, regulatory, or sensitive personnel considerations
Ability to work effectively in ambiguous, cross-functional environments spanning technical and non-technical stakeholders
Senior experience leading complex investigations or investigative programs within government, intelligence, law enforcement, national security, or similarly regulated environments
Demonstrated ability to exercise independent judgment under legal, regulatory, and public scrutiny
Experience briefing senior executives or government leaders on sensitive matters
Background in federal investigations, intelligence oversight, Inspector General functions, or national security risk management
Experience operating within large technology organizations handling sensitive or classified information
Familiarity with insider threat, trust & safety, personnel security, or enterprise risk programs at scale