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Senior Technical Program Manager, Customer Identity

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ResMed

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Location:
United States , San Diego

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Contract Type:
Not provided

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Salary:

143000.00 - 215000.00 USD / Year

Job Description:

The primary role of Senior Technical Program Manager is to manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space. Key deliverables include requirements gathering, documentation, scoping, defining goals/deadlines, resource allocation, tracking budget and implementation. Management of projects in accordance with the ResMed Quality Management System. You will partner with teams across the Digital Platform group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. You will drive complex, high-impact initiatives for the Customer Identity pillar, partnering across Platform Engineering and Product teams to deliver secure, scalable identity capabilities, while collaborating with cross-functional teams, stakeholders, and sponsors across multiple geographies.

Job Responsibility:

  • Manage end-to-end cross-functional delivery of software program / projects in the Digital Platform space
  • Facilitate project and program-level processes, drive execution, escalate impediments, manage risks and help foster continuous improvement across projects and programs
  • Define project scope, set schedules, and ensure regular and timely delivery of value to end customers
  • Address resource constraints, dependencies, and timing challenges while syncing efforts across teams
  • Collaborate with product managers, engineering managers, program managers, and other stakeholders to ensure alignment with business commitments and sync points across teams
  • Manage and communicate the implementation of significant changes to planning objectives, schedules, and product configurations to internal and external stakeholders
  • Provide regular status updates, highlighting accomplishments, plans, and any issues across assigned programs
  • Perform work in a specialized area requiring a deep understanding of fundamental principles, themes, and concepts
  • Accept and manage changing priorities and address issues quickly and professionally

Requirements:

  • Bachelor’s degree in Computer Science or related discipline
  • Combination of education and work experience will be considered
  • 7+ years of Program Management experience working directly with multiple agile, product and/or platform teams
  • Strong understanding of the software development lifecycle
  • Experience with agile software development tools such as Jira and Confluence
  • Excellent interpersonal, written and oral communication skills
  • Outstanding time management and organization skills
  • Adept in problem-solving, facilitating decision making and resolving conflict

Nice to have:

  • Project Management Professional (PMP) certification is desirable
  • Experience in cloud-native AWS environments, preferably with exposure to identity and access management systems
  • Professional Scrum Master (PSM) or Certified ScrumMaster (CSM) certifications are preferred
  • Experience working with medical devices or a regulated environment is a plus
What we offer:
  • Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
  • Sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Tuition assistance
  • Flexible Time Off (FTO)
  • 11 paid holidays plus 3 floating days
  • Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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