Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Experience Innovation Office (XIO) drives execution excellence across CE&S, delivering AI-powered solutions, accelerating product releases, and enabling teams to ship with quality and velocity. We partner with engineering, product, and leadership across multiple active programs, driving coordination, delivery, and operational readiness at scale. We’re a team of Technical Program Managers who measure outcomes rigorously and continuously improve. We believe the highest-impact program management happens close to the technical work, not in extra coordination layers or status meetings. We use AI, automation, and prototyping as force multipliers to expand what a TPM can deliver. We're looking for a Senior Technical Program Manager, AI Execution Architecture who can own end-to-end delivery of complex technical programs from within the work, not from the sidelines. You'll operate deep in the technical details, drive technical discussions and decisions, and use prototyping and AI-augmented execution to keep programs on track across engineering, product, and business partners. This is a high-impact, fast-moving domain. Requirements evolve as technology advances, and the playbook is still being written. You'll need to be comfortable shaping the path as you walk it. The primary work location for this position is Redmond, Washington, with a hybrid work requirement of three days per week in the office. However, this role is also open to candidates located anywhere in the United States and may be performed remotely.
