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Join Brightree to modernize how HME providers run resupply at scale. As a Sr. Technical Product Manager (TPM) on SNAP Resupply, you’ll turn product strategy into shipped capabilities that reduce touches per order and shorten cycle time from patient intent to fulfillment readiness. You’ll own the work that moves the numbers automation rate, exception rate by delivering resilient, auditable workflows that customers love. You’ll partner closely with Product, Engineering, QA, Design, Compliance, Services, and Customers to define problems, write crisp requirements, workflow delivery, and prove impact with data.
Job Responsibility:
Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time
maintain KPI dashboards and drive post-launch reviews
Run refinement, sprint planning, and releases
create clear user stories & acceptance criteria, workflow diagrams, and rollouts with feature flags/guardrails
Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift
Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering
Partner with Services/Support on runbooks, enablement, and release notes so customers and field teams adopt changes smoothly
Drive cross-team delivery with urgency and clear ownership
Work with other Product Managers and TPMs in the Brightree and Resmed organization
Responsible for story reviews, work closely with engineering team to define sprint work
Consider adding troubleshooting issues as part of the Support process
Successful beta test scripts and participate in Launch Process
Requirements:
5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record
Proven ability to write requirements, workflow diagrams, and acceptance criteria that de-risk builds
Analytics fluency and hands-on experimentation experience (A/B, flags)
Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams
crisp, executive-ready communication
Familiar with healthcare IT concepts (HIPAA/BAA, auditability), as well as CRM workflows
SQL proficiency
Code literacy (strongly preferred): can read and discuss code at a high level
Evidence of being an AI 1st Technical Product Manager