Senior Technical Product Manager - Digital

• Delivering high-value digital solutions that improve veterinary clinic workflows and overall customer experience
• Translating product strategy and vision into clear, actionable work for development teams
• Managing and prioritizing the product backlog
• Leading stakeholder engagement, driving Agile execution, and ensuring consistency and quality across digital product experiences
• Defining and refining product user stories and backlog items
• Analyzing preferences and requests of end users
• Developing user stories and defining acceptance criteria
• Setting sprint goals, following progress of work and addressing issues during sprints
• Collaborating with stakeholders including executive leadership, commercial, support teams, and software engineering
• Managing expectations and negotiating priorities with internal stakeholders and external vendors
• Collaborating with prospective users and stakeholders to understand and anticipate their needs
• Fostering a collaborative environment
• Participating in stand-ups, refinement sessions, and demos
• Organizing and facilitating usability sessions, beta or other Voice of customer research, competitive analysis, and internal stakeholder feedback
• Liaising with the product team and end-users to deliver updates
• Managing the product backlog and prioritizing items
• Monitoring and evaluating product progress
• Maintaining a deep understanding of industry trends, emerging technologies, and best practices
• Ensuring product development aligns with desired customer experience, architectural principles, scalability requirements, and security best practices
• Driving product roadmap to incorporate the latest ML/AI models & techniques
• Using technical experience and expertise for data analysis
• Helping define and tracking key performance indicators (KPIs)
• Leveraging data-driven insights to optimize product features
• Continuously evaluating product performance, user feedback, and market trends

• Bachelor’s Degree required or relevant experience
• 5-7 years Product Owner or Business Analyst experience
• Agile trained and experienced
• Azure Dev. Ops proficient
• General knowledge/experience in the healthcare and diagnostic industries
• Demonstrated experience in product management, including development, segmentation, positioning, pricing, and forecasting
• Solid reasoning and analytical skills to resolve issues and perform prioritization exercises
• Strong computer skills, including Microsoft Office
• Excellent communication skills, both written and verbal
• Veterinary clinical or diagnostics experience preferred, but not required

Veterinary clinical or diagnostics experience preferred

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts