Senior Technical Product Manager, Customer Service

Babylist's customer base is growing rapidly, serving over 9 million families annually, and with that growth comes the need for sophisticated, scalable customer service technology. The customer service product team develops the technology that powers seamless support experiences for new parents navigating life's most transformative moments. As a Technical Product Manager for Customer Service, you will be responsible for modernizing our CS technology stack and implementing AI-driven solutions that will help scale Babylist into a billion dollar enterprise, while ensuring every family receives exceptional support. This is a greenfield opportunity to build the CS tech stack from the ground up in an area that hasn't had significant tech investment yet. You'll work with a dedicated team of 3 engineers (rare for CS product roles), have direct exposure to senior leadership, and room to expand your scope into adjacent product domains as Babylist scales. You'll be the expert in the room from day one. This role will report to the Director of Technical Product, and have an active part in defining and executing on an ambitious technology transformation strategy for Babylist's customer service operations.