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Senior Technical Operations Manager

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CommScope

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Location:
United States , Sunnyvale

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

135600.00 - 180000.00 USD / Year
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Job Description:

RUCKUS Networks a CommScope BU is looking for a seasoned Senior Technical Operations Manager to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence, fostering cross-functional collaboration, and implementing scalable project management practices to support our enterprise customers. As a key member of the engineering leadership team, you will play a critical role in ensuring 24/7 operational stability across our infrastructure, while continuously improving processes, systems, and team capabilities to meet the evolving needs of our business.

Job Responsibility:

  • Lead and mentor Technical Operations engineers across multiple time zones
  • Build collaborative team culture that promotes knowledge sharing, innovation, and operational excellence
  • Establish clear performance expectations and provide regular coaching to develop technical and leadership skills
  • Foster cross-functional partnerships with Product, Security, and Development teams
  • Own 24/7 operational stability including incident response, escalation procedures, and post-incident reviews
  • Drive comprehensive incident management including alert management, outage response, and root cause analysis (RCA/CAR)
  • Implement and maintain SRE practices including SLOs, error budgets, and reliability engineering principles
  • Establish robust monitoring and alerting using APM tools, diagnostic dashboards, and early detection systems
  • Lead technical project delivery with clear timelines, resource allocation, and stakeholder communication
  • Implement structured project management methodologies to provide visibility to senior leadership
  • Drive automation initiatives including runbook automation, deployment automation, and infrastructure as code
  • Coordinate change management processes and ensure proper documentation and training
  • Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS)
  • Develop operational roadmaps aligned with business objectives and technical strategy
  • Provide executive reporting on operational metrics, project status, and team performance
  • Collaborate with product teams on deployment management and release coordination
  • Drive cost optimization initiatives and resource planning

Requirements:

  • 8+ years in technical operations with 4+ years leading Technical Operations, SRE, or infrastructure teams
  • Proven track record of team development with experience mentoring engineers and building high-performing teams
  • Strong project management skills with experience using Agile/Kanban methodologies and JIRA
  • Excellent communication abilities with experience presenting to executive stakeholders and cross-functional teams
  • Deep SRE experience including incident management, monitoring, and reliability engineering
  • Infrastructure automation expertise with Terraform, Kubernetes, Docker, and CI/CD pipelines
  • Cloud platform proficiency in GCP/AWS including networking, security, and cost management
  • Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation
  • 24/7 operations experience including on-call management, escalation procedures, and global team coordination
  • Change management and compliance experience with SOC2, security reviews, and audit processes
  • Network and systems administration background with Linux, networking protocols, and security practices

Nice to have:

  • Certifications in cloud platforms (GCP Professional, AWS Solutions Architect) or SRE practices
  • Enterprise networking experience with networking, wireless infrastructure, IoT devices, or telecommunications
  • Security and compliance expertise with vulnerability management and regulatory frameworks
  • Academic background in Computer Science, Engineering, or related technical field
  • Multi-region operations experience managing teams across different time zones and cultures
What we offer:
  • Medical, dental, and vision plans
  • Life and accidental death insurance
  • A 401(k) plan
  • Participation in the Company’s Incentive Plan
  • Eleven paid holidays in a full calendar year
  • Two weeks of paid vacation (prorated based on start date)
  • Other leave options

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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