Senior Technical Operations Engineer

• Provide expert support on incidents, diagnosing and solving data modelling and architectural issues by liaising with customer’s engineers and maintaining a high standard of customer communication
• Undertake complex cluster tasks including but not limited to real time migrations with no downtime, upgrades (minor & major versions), performance tuning and maintenance of our fleet of 13000+ nodes for our customers
• Provide expert support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux (Debian, Ubuntu), Docker, and languages including Java, Python and bash
• Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production and non-production clusters that we manage
• Develop and continually improve our suite of internal automation tools, applications, and processes
• Be a proactive, reliable and supportive member of the support team, and participate in a 24/7 rotating on-call roster

• Minimum of 6 years working experience
• Designing and maintaining database architecture, data structures, tables, dictionaries and naming conventions to ensure the accuracy and completeness of all data master files. Experience with Apache Cassandra or similar NoSQL databases preferred
• Testing systems and upgrades such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality testing scripts, procedures and processes
• Experience in identifying architectural issues at scale in the cloud such as AWS/GCP/Azure
• Developing and managing documentation, standards, policies, and procedures related to database operations
• Programming skills in Python, Java, bash scripting, SQL, and source code control using Git
• Exceptional ability to communicate clearly and professionally in written and verbal English (essential)
• Any customer service experience is favorable
• US Citizen
• Bachelor's degree in a technical or engineering field OR Master's degree with less related experience

Any customer service experience is favorable

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off (PTO)
• various Leave options
• Performance-Based Incentives
• employee stock purchase plan
• restricted stocks (RSU’s)
• Volunteer time off (40 hours of paid volunteer time each year)
• Employee Assistance Program, fitness, and mental health resources
• Paid time off for vacation and to recharge