Senior Technical Executive

• One stops solution for incident or change management
• Manage/Governance of the incident from the alarm occurs till the end
• Centralize the lesson learnt and best practice
• Reduce the number of controllable incident
• Coordination and assist the Change request approval
• Enhance the alarm monitoring tools
• Dashboards on Various Systems for Senior Management
• Centralize the Building information for support command centre basic function or other business need
• Sharing Daily, Weekly, Monthly, Quarterly reports on Incident Analysis across APAC level
• Following the SOP/EOP strictly for daily operations
• Operation and Maintenance of Regional BMS Server
• Centralized Management Information System (MIS)
• 24X7 alarm monitoring via BMS/TMS system or SMS/E-mail Notification
• To raise Incident ticket for each incident with confirmation from local team
• Following Escalation Procedures
• Open/Chair the Major Incident Call
• Follow up and Closing
• Data Analysis
• Coordinate Maintenance calendar events among the Region
• Weekly works milestones monitoring
• Weekend Works Summary
• Coordination and assist the change request approval
• Coordination, collecting data, preparing consolidated reports (need basis, weekly, monthly, quarterly & yearly), data analysis for senior management on engineering, facility operations etc.
• Coordination and assist pre & post on-boarding employee process
• To perform audit, quality check on the reports
• Preparing Minutes of meeting (MOM) for important meeting, events etc.

• ITI / Diploma / Engineer (Electrical / Mechanical or any equivalent) candidate with excellent verbal and written communication skills are required
• Minimum 0-2 years of experience in managing critical environment facility technically and maintaining good KPI score
• 24X7 working environment where the candidate have to work in rotational Day and night shift
• Number of working days will be six days in a week (9 Hours per shift) and week off will be any fixed day in a week
• Good skills on Microsoft Excel and PowerPoint
• Good skills on doing teamwork, follow up, governance of incidents
• Excellent communication skills both verbal and writings
• Good skills on BMS/Alarm Management System

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package