Senior Technical Engagement Manager Job at Vercel

Senior Technical Engagement Manager

As a Technical Engagement Manager at Vercel, you will play a pivotal role in dri...

Location

United States

Salary:

178000.00 - 260000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
Proven track record of leading both post-sales delivery engagements as well as account expansion efforts, ensuring customer success and satisfaction
Excel at managing cross-functional teams and stakeholders, balancing competing priorities to deliver results
Strong communicator, capable of translating technical concepts into business value for customers and internal teams
Experience working with cloud platforms and DevOps practices

Job Responsibility

Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution
Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery
Serve as the primary point of contact for customers, fostering strong relationships and ensuring satisfaction
Partner with the account team to identify and coordinate technical pursuits, including scoping, solutioning, and estimating effort for migration programs as part of account expansion
Develop customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities
Support Vercel engineers when presenting technical solutions to customers, addressing their business and technical challenges
Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions
Contribute to the development of new service offerings, leveraging customer insights and industry trends as directed by the Global Head of Professional Services

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Senior Engagement Manager

The Senior Engagement Manager (IC3) is a senior, customer‑facing delivery role a...

Location

United Kingdom , London

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

5+ years experience in: Project Management in SaaS environment
Digital or Technology Consulting
Professional Services delivery
SaaS Customer Success or Implementation
Proven success managing multiple client-facing projects in parallel
Experience working with international customers and cross-border teams
PMP, PRINCE2, PMQ, or equivalent certification
Strong command of: Agile, Waterfall, and Hybrid delivery models
Risk, dependency, and change management
Structured customer communication and reporting

Job Responsibility

End-to-End Customer Onboarding & Project Delivery
Own and deliver multiple concurrent onboarding programs across Optimizely's product suite
Design and manage structured, multi-phase project plans
Balance scope, timelines, quality, and customer outcomes in real time
Take full responsibility for delivery success
Senior Project Management & Risk Ownership
Drive day-to-day execution with a strong focus on predictability and outcomes
Proactively manage risk, dependencies, scope changes, and trade-offs
Maintain clear governance through project plans, RAID logs, and structured reporting
Lead recovery or reset plans for at-risk engagements

Fulltime

Senior Engagement Manager

The Senior Engagement Manager at Optimizely plays a crucial role in product onbo...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Minimum 5+ years in customer success and project management within a SaaS/PaaS environment
Must have experience with global clients and managing international projects
Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines
PMP certification is a plus
familiarity with Agile, hybrid, and Waterfall methodologies required
Highly collaborative, organized, and execution-oriented with strong communication and presentation skills
Solid project management skills, with attention to detail, timelines, and quality
Strong problem-solving abilities and flexibility in dynamic project settings
Proven experience managing multiple projects simultaneously
Excellent verbal and written communication in English

Job Responsibility

Serve as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers
Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage
Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle
Maintain project hygiene by providing regular updates on status and timelines
Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines
Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects
Understand customer goals and promote product adoption through continuous learning of Optimizely products and relevant tools

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Senior Manager, Technical Program Management, GenAI

Uber AI Solutions is an emerging business delivering high-quality, scaled AI dat...

Location

India , Hyderabad

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

15+ years of overall experience in technical program management, software engineering, technical operations, or related technical delivery roles
5+ years of experience managing managers and technical program managers
Demonstrated fluency in GenAI, LLMs, model training, and model evaluation workflows
Working knowledge of areas such as SFT, RLHF/RLAIF, preference data, coding evaluations, data labeling, benchmark design, simulation environments, agentic workflows, and quality evaluation
Strong ability to understand technical architectures, system constraints, data quality requirements, engineering tradeoffs, and delivery risks
Strong written and verbal communication skills, including the ability to communicate clearly with senior executives, technical stakeholders, and cross-functional operators
Bachelor’s or Master’s degree in Computer Science Engineering or a related field
Deep knowledge of AI domains including GenAI, agentic AI, LLMs, ML operations, coding agents, evaluation frameworks, and data quality systems
Experience working with AI labs, model providers, research teams, data platforms, or AI infrastructure companies

Job Responsibility

Lead and scale a high-performing cross functional team
Build, manage, mentor, and develop a cross functional team responsible for delivering high-complexity AI programs
Set clear goals, operating rhythms, standards, and mechanisms for team execution
Foster a high-velocity, high-ownership culture grounded in technical depth, structured problem solving, continuous learning, and strong stakeholder management
Raise the bar for TPM craft across scoping, planning, execution, communication, risk management, quality tracking, and executive reporting
Shape solutions for frontier AI labs
Partner with Sales and business leaders to engage prospective and existing clients, including frontier AI labs, foundation model companies, AI-native companies, and agentic AI companies
Translate ambiguous client needs into clear technical scopes, delivery approaches, governance models, success metrics, and resourcing plans
Demonstrate strong credibility with technical client stakeholders by bringing fluency in AI training, evaluation, coding tasks, tool-use workflows, and agentic AI systems
Support client discussions around feasibility, tradeoffs, delivery risks, timelines, quality expectations, and operating models

What we offer

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law

Fulltime

Senior Manager, Technical Marketing Engineer

Lead and scale a high-performing TME team focused on SASE/SSE while staying hand...

Location

United States , Santa Clara

Salary:

168000.00 - 271500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years in cybersecurity — TME, Product Management, Solutions Engineering, or Engineering
3+ years leading or mentoring technical teams in customer-facing environments
Deep expertise in SASE, SSE, SD-WAN, ZTNA, SWG, CASB, DLP, and Zero Trust architectures
Strong networking and security fundamentals across cloud platforms (AWS, Azure, GCP)
Proven track record building demos, labs, reference architectures, and field-ready technical content
Excellent executive communication, storytelling, and presentation skills
Hands-on expertise using AI tools such as Claude, ChatGPT/OpenAI, Gemini, LangChain/LlamaIndex, and AI-native IDEs
Experience building AI-driven demos, copilots, automation workflows, and agentic pipelines
Strong Python and API integration skills
Understanding of AI security risks — DLP, prompt injection, data exposure, and agentic threat vectors

Job Responsibility

Lead, mentor, and develop a team of TMEs supporting the Prisma SASE/SSE portfolio
Own technical product strategy across field enablement, analyst programs, and customer engagement
Define and evangelize SASE/SSE architectures with competitive differentiation
Influence product roadmap as the voice of the customer
Present at EBCs, industry conferences, and strategic customer engagements

What we offer

Restricted stock units
Bonus

Fulltime

Senior Engagement Manager

We're obsessed with making hard work pay off, for our people, our customers, and...

Location

Japan , Tokyo

Salary:

Not provided

Workday

Expiration Date

Until further notice

Requirements

5+ years experience project managing ERP or business application system within a large Enterprise client
Consulting experience either as an internal consultant or with a consulting/software company
Experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications preferred
Passion and drive for customer success
Adept at conflict management
skilled in de-escalating project tensions and mediating between stakeholders to reach consensus
Leadership abilities to empower and focus the project team on deployment objectives
Strong at building relationships, working cross-functionally and can influence internal and external stakeholders
Ability to manage multiple project priorities at the same time
Manage 3rd parties on project teams

Job Responsibility

Drive the Gold Standard: Become a certified expert in Workday's Implementation Methodology, leveraging it to lead 1 to 2 large-sized projects simultaneously to successful Go-Live
Influence the Deal: Partner with the Sales team to shape the future of our engagements
Consultative Leadership: Act as a mentor to Professional Services resources, guiding them through technical hurdles and professional growth
Navigate the C-Suite: Lead Executive Steering Committee meetings, translating project milestones into business value for client stakeholders
Manage the Scope: Manage project scope and budgets with a firm but fair hand
Ensure Long-term Success: Guide clients from the intensity of implementation into the stability of Product Support/Customer Success

Fulltime

Senior Engagement Manager

Seismic, the global leader in sales enablement technology, is looking for a high...

Location

United States

Salary:

93000.00 - 127900.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

Minimum of 7 years of industry experience in consulting program management and/or customer success leadership
Understanding of enterprise SaaS business and implementation models and process
Understanding of sales enablement business dynamics and skillset to develop customer sponsorships and build confidence in Seismic’s product and consulting team
Ability to understand a client’s business case for purchasing a software platform, consult on solution approach and oversee implementation and delivery of work product
Knowledge of data systems and structures
Experience with all aspects of the Seismic platform
Bachelor’s Degree required, with a preference for technical, engineering and CS backgrounds

Job Responsibility

Develop and implement Services plan and vision to achieve targets and expand customer use cases
Conduct thorough needs assessments to understand clients’ requirements and challenges
Forecasting and managing $3-4M in annual Services bookings
Prepare weekly review of pipeline progress and new opportunities
Partner with other members of GTM such as CS and Sales for visibility into pipeline and potential Services opportunities
Cultivate strong relationships with key decision makers and influencers within customer and prospective organizations
Provide ongoing support and guidance to clients throughout the sales process for how to execute with Seismic Services most effectively

Fulltime

Select Country

Senior Technical Engagement Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Senior Technical Engagement Manager

Senior Technical Engagement Manager

Technical Engagement Manager / Account Manager

Senior Engagement Manager

Senior Engagement Manager

Senior Manager, Technical Program Management, GenAI

Senior Manager, Technical Marketing Engineer

Senior Engagement Manager

Senior Engagement Manager

Our AI answers in your language