Senior Technical Engagement Manager Job at Vercel

Senior Technical Engagement Manager

Play a pivotal role in driving customer outcomes by providing technical and oper...

Location

United States

Salary:

178000.00 - 260000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

7+ years of experience in consulting, technical delivery, or customer-facing roles
Focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
Proven track record of leading both post-sales delivery engagements and account expansion efforts
Excel at managing cross-functional teams and stakeholders
Strong communicator, capable of translating technical concepts into business value
Experience working with cloud platforms and DevOps practices

Job Responsibility

Act as the technical delivery leader for Professional Services engagements
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams
Monitor project health, identify risks, and implement mitigation strategies
Serve as the primary point of contact for customers
Partner with the account team to identify and coordinate technical pursuits
Develop customer-tailored project proposals and statements of work
Support Vercel engineers when presenting technical solutions to customers
Contribute to the development of new service offerings
Help mature Vercel’s Professional Services delivery capabilities

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - mentorship and events
Flexible Time Off
Gear and WFH budget

Fulltime

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Senior Manager, Technical Support, Cloud

It’s not about making a sale. It’s about providing the most secure environment f...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years in technical support
At least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
Experience in Endpoint and Cloud Security industries
Familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc)
Understanding of how Support engineering works in SaaS business model
Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

Job Responsibility

Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives
Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
Mentor and guide engineers to enhance both technical expertise and soft skills
Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
Conduct annual performance reviews, providing actionable feedback and mentorship
Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions
Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams
Work closely with the Business Operations Manager to ensure seamless service kick-offs

Senior Technical Program Manager – Trading & Core Software

As a Senior Technical Program Manager – Trading & Core Software, you’ll drive pr...

Location

United States , Austin

Salary:

Not provided

Optiver

Expiration Date

Until further notice

Requirements

Hold a degree in computer science, engineering, or a related STEM field
Have 5+ years of experience in software engineering or technical program management within a high-performance technology environment
Proven success managing complex, cross-functional software programs from design to rollout
Technically fluent – comfortable engaging in architecture and systems design discussions
Pragmatic and outcome-oriented, with strong analytical and communication skills
Motivated by impact and intrigued by the intersection of trading, technology, and strategy
Highly self-motivated and thrive in environments with minimal oversight

Job Responsibility

Lead multi-disciplinary programs that enable Optiver’s trading expansion into new markets, asset classes, and products
Oversee development of the firm’s core trading software – including instruments, trades, positions, and control systems
Partner with senior engineering and trading leadership to define scope, align priorities, and execute high-impact initiatives
Enhance delivery processes, feedback loops, and reporting to improve cross-team visibility and accountability
Drive continuous improvement and operational excellence across trading and software development teams

What we offer

Highly competitive compensation package including performance-based bonus structure
401(k) match up to 50%
Comprehensive health, mental, dental, vision, disability, and life coverage
25 paid vacation days alongside market holidays
Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more
The opportunity to work alongside best-in-class professionals from over 40 different countries

Technical Services Senior Manager

Technical Services Senior Manager position in the M Circular Metals Division, re...

Location

Greece , Thessaloniki

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

7+ years of experience in engineering, technical services, or industrial project management within heavy industry or metallurgy
Proven leadership in managing large-scale investment projects and multidisciplinary teams
Strong background in plant operations, maintenance, and industrial automation
Degree in Engineering or a related technical field
Proficiency in engineering software, industrial IT systems, and project management tools
Fluency in Greek and English

Job Responsibility

Leading the execution of engineering, procurement, construction, and maintenance for current and future Circular Metals plants
Developing and implementing strategies for industrial IT systems aligned with plant operations, ensuring cybersecurity and data integrity
Managing technical investments and ensuring alignment with strategic and operational goals
Overseeing contractor engagement and performance across projects and services
Negotiate multi-year contracts and ensure compliance with safety, budget, and operational standards
Embedding maintenance best practices to enhance asset reliability and reduce downtime
Ensuring compliance with HSE standards and fostering a culture of safety and environmental responsibility
Support the development of technical specifications and documentation for new projects
Coordinate with cross-functional teams to ensure seamless integration of technical services
Monitor and report on key performance indicators related to technical operations

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan
Company car
Fuel allowance
Performance bonus

Fulltime

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...

Location

United States , San Francisco; Austin; New York; Seattle

Salary:

129800.00 - 208400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
5+ years of Services or Success customer-facing roles
Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
Customer discovery/value realization skills
Experience identifying and interpreting themes from customer data
Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
Experience helping an organization adopt an Atlassian product or similar product
Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Job Responsibility

Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
Facilitate a deeper level of engagement with Advisory Services customers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Program Manager (Technical)

We are seeking a Senior Program Manager (Technical) to join the CTO Strategic In...

Location

United States , Seattle

Salary:

135400.00 - 217600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 10+ years of relevant work experience across program management (background as a Technical Program Manager or Engineering Program Manager is preferred)
Background in data analytics and insights, with the ability to interpret complex data sets and translate findings into actionable insights
Excellent verbal, written, and facilitation skills (including experience with facilitating meetings and engaging with an executive audience)
Demonstrated experience and success leading high-impact, cross-functional programs
Expertise partnering with leaders and stakeholders on strategy while leading roadmap creation, prioritization processes, and change management communication

Job Responsibility

Design, implement, and scale a comprehensive program for our Global Engineering Interns and Early Career Talent
Provide regular updates and data reports, including progress against goals to stakeholders and executive audience
Define goals and data metrics to measure the effectiveness of and improve upon the program
Create stable, scalable, and sustainable programming across the Engineering job family and beyond

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Technical Project Manager

The Technical Senior Project Manager will lead the orchestration of complex, cro...

Location

Poland

Salary:

Not provided

HSBC

Expiration Date

February 10, 2026

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology or related field
7 to 9 years of experience of project management experience, with at least 3+ years in a senior role managing complex technical projects
PMP (Project Management Professional) and/or CSM (Certified Scrum Master) are highly desirable
demonstrated knowledge of Financial Services business processes and resultant information needs: client, risk / regulatory / finance, etc.
excellent communication skills with technical (the team) and non-technical (senior entity management around the globe) counterparts
ability to execute quickly and efficiently
analytical/problem solving capabilities, ability to conceptualize, anticipate future direction and trends
solid understanding of Agile principles and practices (Scrum, Kanban)
familiarity with cloud platforms (AWS, Azure, GCP) and data architecture
experience with data pipelines, data warehouses and ETL processes

Job Responsibility

Act as a bridge between business objectives and technical execution, by ensuring technical excellence of deliverables and alignment with strategic goals
lead the end-to-end management of large-scale, cross-functional technical projects, including platform migrations, infrastructure overhauls, and system integrations
drive project execution using a hybrid of Agile and traditional methodologies, tailored to the project’s needs
serve as a primary point of contact for project stakeholders, including senior leadership, product managers, engineering teams (IT and DAO)
facilitate clear and concise communication across all levels, translating technical concepts for business audiences and business needs for technical teams
work closely with IT, DAO, and architects to understand technical dependencies, feasibility, and implementation strategies
provide technical guidance and support to team members, ensuring projects align with technical standards, best practices, and applicable internal policies
engage with stakeholders across various teams to gather requirements, provide updates, and manage key project stakeholder expectations
track project progress, prepare reports, and present findings to senior management
facilitate collaboration between cross-functional teams, ensuring effective communication and alignment of project goals

What we offer

Competitive salary
annual performance-based bonus
additional bonuses for recognition awards
multisport card
private medical care
life insurance
one-time reimbursement of home office set-up (up to 800 PLN)
corporate parties & events
CSR initiatives
nursery and kindergarten discounts

Fulltime

Senior Technical Engagement Manager

Vercel

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 11, 2026

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