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Senior Technical Delivery Manager - Service Assurance - Fixed Networks

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Plusnet

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Location:
United Kingdom , Ipswich

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This senior role is accountable for Service Assurance for Ethernet, Direct Internet Access, BTnet, IP Connect, Optical and Mobile Backhaul services. Service assurance being the management of in-life issues that impact service. This role is also responsible for the closure of legacy platforms / services / exchanges (includes service migrations). For context, these products generate significant revenues for BT, with the supporting platforms representing c30% of UK internet, all of BT’s private IPVPN and a significant proportion of the Mobile Backhaul connectivity within the UK.

Job Responsibility:

  • Lead service assurance across key network services (BTnet, Wholesale Ethernet, IP/Ethernet Connect, Optical, Mobile Backhaul), managing in life issues
  • Define assurance frameworks and align strategy with emerging technologies such as AI
  • Monitor and optimise KPIs/SLAs, develop new metrics, and use monitoring tools proactively. Drive Root Cause Analysis and long term corrective actions across multiple platforms
  • Improve Lead to Cash and fault journey processes to optimise customer experience
  • Provide networks leadership for customer bids and coordinate cross team support
  • Lead the delivery of price rises across Digital and Networks
  • Mentor and develop team capability while fostering continuous improvement
  • Collaborate with cross functional technical, operational, and product teams. Manage stakeholder expectations and communications
  • Oversee platform and exchange closures, ensuring stability and delivery to plan/budget
  • Ensure compliance with regulatory/security standards and support business continuity planning

Requirements:

  • Strong understanding of Services (Ethernet, Dedicated Internet Access, BTnet, IP Connect, Wholesale Mobile Connect, Optical) and their L2C (Buy / Get) and T2R (Fault) journeys
  • Working knowledge of Ethernet, IP, and VPN technologies
  • Knowledge of the ITIL framework
  • Understanding of platforms supporting services (converged core, WMC, Optical, IPP, Access Solutions such as EAD / FTTP)
  • Knowledge of automated provisioning, SLA compliance, and service-level management systems
  • Understanding of existing strategies and how they impact service availability, ability to model how changes in network architecture and capacity planning rules impact service availability targets
  • Ability to diagnose long term recurring issues and implement long-term corrective actions
  • Skills in analysing service availability, network health, and process performance metrics, developing predictive tools and improving customer experience. Includes employing statistical analysis methods
  • Understanding of threat detection, encryption, and compliance for secure service delivery
  • Experience of managing large projects including overall project/programme timescales and budgets (mitigating and adjusting as necessary) and obtaining buy-in from senior management for critical project plans and changes
  • Finding options to achieve the “Path to Green” (getting back on track!). Assessment of risk and agreement of changes
  • Ability to explain technical issues to non-technical stakeholders and collaborate with cross-functional teams within Networks, Digital and Business
  • Quick decision-making during outages or service disruptions
What we offer:
  • 15% on target bonus
  • Company car or £5,500 cash alternative
  • Private healthcare for self and family
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop

Additional Information:

Job Posted:
January 18, 2026

Expiration:
February 01, 2026

Employment Type:
Fulltime
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