Senior Technical Consultant Jobs

GlideFast

Location:
United States, Waltham

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.

Job Responsibility:

Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
Develop custom software solutions as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
Troubleshoot basic configuration/script issues
Attend requirements review and validation sessions as required
Participate in scrum ceremonies
Deliver measurable results within the appropriate timeline resulting in positive customer feedback
Perform code review of peers as needed
Work independently and actively support other Technical Consultants as mentor and team lead
Lead sessions in implementation practices
Support sales of software and services through demonstrations, proofs of concept, and customer presentations
Build on current platform knowledge by learning new modules and broadening skillset
Provide interview support
Lead workshops and working sessions
Provide assistance to project architects
Support the development and growth of the services delivered by GlideFast
Maintain current certifications, keep up to date on all Delta releases
Support company success through contributions to knowledge and support of others
Submit content for Center of Excellence (COE) for product areas of supported customer projects
Mentor others on regular basis
Present knowledge sharing sessions for the company

Requirements:

2+ years delivering technical solutions on the ServiceNow platform
1+year(s) in a consulting role, delivering software implementations preferable
Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
ServiceNow Application Development (Scoped Applications)
3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
ServiceNow development experience with CSM or HRSD modules preferred
Expertise with JavaScript and ServiceNow JavaScript API's
Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
Thorough working knowledge in IT Operations Management or IT Service Management is critical
Self-motivated, disciplined professional able to function as a true business leader
Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving
High proficiency with English language: written, reporting, verbal/oral communication skills
must be an effective presenter
Excellent communication skills required
Proven troubleshooting skills
Continue learning service delivery solutions, technologies, and methodologies
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Work independently with customers on implementations and remote services
Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
Remain innovative, creative, and self-directed
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
(1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) required
ITIL v3 or v4 Certification preferred
Maintain active government security clearance if applicable

Nice to have:

Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Practical knowledge or experience with Operating Systems (Linux, Windows)
Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
Knowledge of relational databases (MySQL, MSSQL, Oracle)
Experience in multiple application architectures and supporting technologies
Experience with scripting languages such as PERL, JavaScript, Python, and Shell
ITIL v3 or v4 Certification preferred

Additional Information:

Job Posted:
December 08, 2025

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Senior Technical Consultant