Senior Technical Consultant Job at Workato (Guadalajara)

Job Description

We are seeking an exceptional Senior Technical Consultant (Post-Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation, from both a business and technical perspective. You will define and drive best practices while working with customer business and technical stakeholders. You will help Workato extend our product's functionality and continuously improve our engagement best practices.

Job Responsibility

Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly
Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers
Sharing best practices from a business and technical perspective, related to deployment models and governance structures
Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations
Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries
Becoming a trusted customer advisor and a customer advocate within Workato
Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations
Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team
Prioritizing and delivering an outstanding customer service experience to Workato customers
Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

5+ years of hands-on experience in solutions and implementation consulting
Knowledge and understanding of integrations and system design principles
Good understanding of technology and industry trends, especially in the app integration space
Demonstrated implementation of quality integration solutions by applying best practices
Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations, along with monitoring & management
Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations
Demonstrated ability to create quality technical documentation
Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite
Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact
Critical thinking and analytical skills with an entrepreneurial and proactive mindset
Ability to effectively prioritize tasks and manage time, even under high-pressure situations
Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options
Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Nice to have

Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus
Experience with web development frameworks and knowledge of JS frontend and backend is a plus
Experience with OEM or embedded SaaS solutions is a plus
Experience embedding third-party integrations or iFrames into web app is a plus

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