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Senior Technical Consultant ServiceNow

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NTT DATA

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an experienced ServiceNow Senior Technical Consultant to join a high-performing delivery team working across enterprise-scale ServiceNow implementations and transformations. This role requires a technically strong consultant who can lead design discussions, produce high-quality documentation, and drive successful client outcomes across complex ServiceNow environments. You will play a key role in architecture, solution design, hands-on configuration, stakeholder engagement, and workshop facilitation. With a focus on ITSM HRSD , SPM, ITOM the specialist will ensure seamless integration and functionality across systems. This role requires a deep understanding of ServiceNow tools and processes to enhance operational efficiency and drive business success and ability to design and build integrations.

Job Responsibility:

  • Lead technical design and implementation across ServiceNow modules
  • Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation
  • Develop and maintain detailed build documentation aligned to delivery standards
  • Configure and customise ServiceNow solutions in line with best practices
  • Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions)
  • Provide architectural guidance on integrations and cross-platform solutions
  • Collaborate with functional consultants, developers, and client stakeholders
  • Ensure governance, scalability, and maintainability of delivered solutions
  • Engages in delivery projects, supporting the lifecycle of enterprise application projects
  • Assists with the execution of functional testing of less complex assigned applications
  • Participates in discussions around process design and configuration
  • Maintains documentation, support system testing and authorizations
  • Maintains reports on project status and delivers progress reports
  • Assists with technical preparation of business process workflows and procedures
  • Assists with the preparation of end-user documentation and user manuals
  • Participates in process design workshops and configuration discussions

Requirements:

  • Strong hands-on experience implementing ServiceNow solutions (5+ years preferred)
  • Proven experience with: ITSM, HRSD (Human Resources Service Delivery), SPM (Strategic Portfolio Management)
  • Experience designing and delivering integrations: Integration experience with SAP SuccessFactors (highly desirable)
  • Alternatively, strong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs)
  • Strong understanding of ServiceNow platform architecture and best practices
  • Experience leading workshops and engaging senior business stakeholders
  • Ability to translate business requirements into scalable technical solutions
  • Excellent documentation skills (design and build artefacts)
  • Certifications (Mandatory / Highly Desirable): ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) – HRSD (preferred)
  • CIS – SPM (preferred)
  • Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded
  • Confident communicator with strong stakeholder management capability
  • Commercially aware and outcome-focused
  • Able to lead technical discussions and provide credible architectural direction
  • Detail-oriented with strong governance discipline

Nice to have:

  • Integration experience with SAP SuccessFactors
  • Certified Implementation Specialist (CIS) – HRSD (preferred)
  • CIS – SPM (preferred)
  • Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded
What we offer:
  • Hybrid working flexibility across Sydney, Melbourne, or Brisbane
  • Enterprise-scale transformation programmes
  • High-performing ServiceNow delivery environment
  • Opportunity to influence architecture and strategic design decisions

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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