Senior Technical Consultant (3rd Line Azure Microsoft 365) Job at Social Value Portal Ltd (Maidstone)

Job Responsibility

Act as escalation point for complex technical incidents and service issues
Maintain and support customer IT infrastructure, including patching and updates
Produce and maintain technical documentation, feeding insights back to lower support tiers
Support infrastructure projects, client onboarding, and service improvements
Work across specialist areas such as EUC, Azure, Microsoft 365, networking, and endpoint management
Ensure all work is accurately recorded and delivered in line with SLAs
Engage directly with customers via phone, email, and portal in a professional manner
Participate in an on-call rota (approximately one week in four)
Commit to ongoing learning and technical development

Microsoft 365 and Azure services, including Entra, Intune, Autopilot, and Defender
Microsoft Endpoint Manager (SCCM) and Intune at scale
Windows 10 and Windows 11 enterprise environments (ideally 5,000+ devices)
Windows Server environments including Active Directory, Group Policy, DNS, DHCP, RDS
Virtualisation technologies such as VMware or Hyper-V
Hybrid Active Directory environments
Networking fundamentals including VLANs, routing, firewalls, switching, and WiFi
Exposure to enterprise security practices
Exchange or Exchange Online experience
Clustered Windows environments
Public sector or large enterprise environments
Hardware infrastructure such as SANs, NAS, UPS systems
Vendor experience such as Sophos, Meraki, or Ubiquiti
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business
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