CrawlJobs Logo

Senior Technical Claims Handler

directlinegroup.co.uk Logo

Direct Line Group

Location Icon

Location:
United Kingdom , Glasgow

Category Icon
Category:
Insurance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join us as a Senior Technical Claims Handler, where you'll deliver excellence in managing intricate property claims, shaping industry standards, and driving innovation for a dynamic and high-impact role in the heart of our progressive team.

Job Responsibility:

  • Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
  • Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
  • Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
  • Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
  • Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
  • Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
  • Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

Requirements:

  • Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
  • The ability to manage a caseload of complex and high value household property claims from notification to completion
  • Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
  • Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business
What we offer:
  • Generous 9% employer pension contribution
  • Annual company bonus of up to 10%
  • 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Discounts and cashback savings across hundreds of other well-known brands
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Direct Line Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Technical Claims Handler

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
Not provided
directlinegroup.co.uk Logo
Direct Line Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong commercial insurance background
  • Confident in recognising and investigating potential fraud indicators
  • Solid understanding of core insurance principles, policy coverage and industry practices
  • Excellent stakeholder management skills, with the ability to build effective relationships
  • Experience coaching, supporting or mentoring colleagues to develop their capability
Job Responsibility
Job Responsibility
  • Triage new large and technical property claims
  • Manage end-to-end handling of retained technical claims
  • Spot and escalate potential fraudulent activity
  • Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
  • Help shape and improve our overall claims handling strategy
  • Support technical development through case clinics, audits, and sharing legal/technical updates
  • Maintain strong control of indemnity spend and accurate reserving
  • Manage customer and third-party expectations throughout the claim lifecycle
  • Meet all regulatory timescales and compliance requirements
  • Act as a technical mentor and referral point for colleagues
What we offer
What we offer
  • 9% employer contributed pension
  • Annual company bonus of up to 10%
  • 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Fulltime
Read More
Arrow Right

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
directlinegroup.co.uk Logo
Direct Line Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong commercial insurance background
  • Confident in recognising and investigating potential fraud indicators
  • Solid understanding of core insurance principles, policy coverage and industry practices
  • Excellent stakeholder management skills, with the ability to build effective relationships
  • Experience coaching, supporting or mentoring colleagues to develop their capability
Job Responsibility
Job Responsibility
  • Triage new large and technical property claims
  • Manage end-to-end handling of retained technical claims
  • Spot and escalate potential fraudulent activity
  • Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
  • Help shape and improve our overall claims handling strategy
  • Support technical development through case clinics, audits, and sharing legal/technical updates
  • Maintain strong control of indemnity spend and accurate reserving
  • Manage customer and third-party expectations throughout the claim lifecycle
  • Meet all regulatory timescales and compliance requirements
  • Act as a technical mentor and referral point for colleagues
What we offer
What we offer
  • 9% employer contributed pension
  • Annual company bonus of up to 10%
  • 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Fulltime
Read More
Arrow Right
New

Supervisor (Solicitor/CILEX Lawyer) - Vehicle Hire and Damage

DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team i...
Location
Location
United Kingdom , Newport
Salary
Salary:
Not provided
dacbeachcroft.com Logo
DAC Beachcroft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered
  • Have demonstrable experience of handling a caseload which includes
  • credit hire, personal injury or similar case types
  • A high level of personal compliance with client SLAs, protocols and KPIs
  • Good people management skills including the ability to motivate, coach and mentor team members at all levels
  • IT skills - Be IT literate with a good working knowledge of Excel and Word
  • Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help
  • Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary
  • Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it
  • Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client
Job Responsibility
Job Responsibility
  • Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases
  • Technical supervision of claims
  • All interim and performance reviews, including probation reviews
  • Absence management
  • Cascading and communicating information from senior management
  • Motivating and engaging the team, as well as overseeing their well-being
  • Coach their team and provide support to develop their team members and proceed through the career framework
  • Monitoring team financial performance and ensuring that targets are hit
  • Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
  • Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
What we offer
What we offer
  • High levels of flexibility and a great work life balance
  • A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
  • Opportunities for growth and progression including professional funding
  • In person and remote social events
  • Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
  • Fulltime
Read More
Arrow Right
New

Senior School ICT / Computer Science Teacher

King’s College School, Cascais, part of the Inspired Education Group, is a leadi...
Location
Location
Portugal , Cascais
Salary
Salary:
Not provided
internationalschoolofmonza.it Logo
International School of Monza
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A proactive and independent approach to teaching and learning
  • Experience teaching IGCSE and IBDP or A-Level Computer Science within a UK or international curriculum school
  • A strong background in coding and a passion for inspiring students to explore digital innovation
  • A growth mindset, problem-solving attitude, and openness to new ideas and technologies
  • A passion for education, innovation, and student development
  • A commitment to continuous professional learning and reflective practice
  • Excellent teamwork, collaboration, and communication skills
  • An enthusiastic, learner-focused approach and a warm, supportive classroom presence
  • A desire to contribute to the wider life of the school and integrate into the vibrant, bilingual community of King’s College School, Cascais
Job Responsibility
Job Responsibility
  • Plan, prepare, and deliver stimulating ICT and Computer Science lessons aligned with the Cambridge International Curriculum
  • Establish a positive, inclusive, and engaging classroom environment that promotes curiosity and active learning
  • Model professionalism through punctuality, high standards of behaviour, and consistent expectations for student work
  • Assess, evaluate, and reflect on teaching practice to ensure continuous improvement
  • Engage in ongoing professional development and contribute to school-wide learning initiatives
  • Develop high-quality learning resources and digital materials
  • Participate in school events, meetings, and community activities as required
  • Set, mark, and provide meaningful feedback on all forms of student assessment
  • Undertake any other reasonable responsibilities as directed by the Head of School or line manager
What we offer
What we offer
  • Work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations
  • Industry-leading professional development
  • Exceptional career opportunities
  • Mobility across our group
  • Fulltime
Read More
Arrow Right
New

Tig welders

TIG (Tungsten Inert Gas) welding, also known as Gas Tungsten Arc Welding (GTAW),...
Location
Location
Poland
Salary
Salary:
Not provided
pvsgroup.pl Logo
PVS GROUP sp. z o. o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in TIG welding techniques, including the ability to weld thin materials and achieve high-quality welds
  • Understanding of different metals and their welding properties
  • Certification from recognized bodies can be required or preferred
  • Completion of formal welding training or apprenticeship programs
  • Strong hand-eye coordination and the ability to perform precise movements
  • A keen eye for detail to ensure welds meet specifications and standards
  • Physical stamina to handle long hours of welding and working in various positions
  • Knowledge of safety procedures and the ability to recognize and mitigate hazards associated with welding
  • Ability to read blueprints and technical drawings and make precise measurements
  • Skills in calibrating and adjusting welding equipment to achieve desired results
Job Responsibility
Job Responsibility
  • Set up and adjust the TIG welding machine, including selecting the appropriate tungsten electrode, filler rod, and shielding gas
  • Clean and prepare the metals to be welded, ensuring they are free of contaminants like rust, paint, or grease
  • Perform TIG welding on various metals (aluminum, stainless steel) using the correct technique for each material
  • Ensure high-quality welds with consistent bead appearance, proper penetration, and minimal defects
  • Adjust welding parameters such as current, voltage, and gas flow according to the specific job requirements
  • Inspect welds for defects such as cracks, porosity, and incomplete fusion
  • Perform or assist in non-destructive testing (NDT) like X-ray or ultrasonic tests if required
  • Record welding parameters, inspection results, and any issues encountered
  • Follow all safety protocols, including wearing protective gear like welding helmets, gloves, and aprons, and ensuring proper ventilation
  • Regularly clean and maintain welding equipment to ensure optimal performance and safety
Read More
Arrow Right
New

Calibration/Documentation Coordinator I

Conduct and manage Calibration and Preventative Maintenance for equipment assets...
Location
Location
United States , Cypress
Salary
Salary:
23.00 - 26.00 USD / Hour
int.diasorin.com Logo
Diasorin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in related industry is preferred
  • 2-5+ years of experience within a Quality Assurance/Engineering or Metrology Organization is preferred
  • Knowledge of modern office practices and procedures
  • Knowledge of personal computer hardware and equipment
  • Knowledge of MS Word and Excel
  • knowledge of Google Suite
  • Strong knowledge of quality management systems, specifically a major preference
  • Ability to work and communicate effectively with a wide range of co-workers in a cooperative manner
  • Ability to plan and manage time well
  • Ability to maintain a high level of initiative, effort and commitment
Job Responsibility
Job Responsibility
  • Oversee, perform, and document calibration and preventative maintenance procedures
  • Maintain asset management system
  • Provide input into the development of preventative maintenance and calibration requirements for equipment
  • Schedule vendors to conduct repairs, perform preventative maintenance and calibrations
  • Coordinate contracts for equipment preventative maintenance, calibration and repair
  • Generate trending of on-time and past-due preventative maintenance and calibrations
  • Maintain physical equipment asset files
  • Ensure all equipment is entered into the asset management system
  • Control, storage and preservation of in-house calibration standards
  • Ensure calibration procedures and forms are current
What we offer
What we offer
  • competitive salary and benefits package
  • Fulltime
Read More
Arrow Right
New

Mathematics Teacher

We are seeking a well-qualified and passionate Senior School Mathematics Teacher...
Location
Location
Portugal , Cascais
Salary
Salary:
Not provided
internationalschoolofmonza.it Logo
International School of Monza
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A degree in Mathematics or a related subject, plus certified teaching status
  • Experience teaching IGCSE and IBDP or A-Level Mathematics within a UK or international curriculum
  • A proven ability to differentiate learning to meet the needs of diverse learners
  • A passion for inspiring curiosity, resilience, and independent learning through Mathematics
  • A growth mindset, strong organisational skills, and commitment to continuous improvement
  • Excellent collaboration and communication skills, with a positive and proactive attitude
  • A warm and supportive classroom presence that motivates students to succeed
  • A desire to engage fully in the vibrant, bilingual, and multicultural community of King’s College School, Cascais
Job Responsibility
Job Responsibility
  • Plan, prepare, and deliver stimulating Mathematics lessons aligned with the Cambridge International Curriculum
  • Inspire students to develop confidence and competence in problem-solving and logical reasoning
  • Create a supportive classroom environment where all learners can thrive and achieve their potential
  • Assess, track, and report on student progress, providing effective feedback to support learning
  • Collaborate with colleagues to develop resources and share best practices across the department
  • Engage in continuous professional development and reflective practice
  • Contribute to co-curricular enrichment and the wider life of the school
  • Participate in school events, meetings, and community activities as required
  • Undertake any other reasonable responsibilities as directed by the Head of School or line manager
What we offer
What we offer
  • Work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations
  • Industry-leading professional development
  • Exceptional career opportunities
  • Mobility across our group
  • Fulltime
Read More
Arrow Right
New

Facilities Associate III

This position will be responsible to assist in maintaining commercial properties...
Location
Location
United States , Austin, Texas
Salary
Salary:
Not provided
int.diasorin.com Logo
Diasorin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • H.S. Diploma required
  • Associate's Degree Associate’s degree in related field and/or technical or trade certification preferred
  • 1+ Years Demonstration of advanced formal training in trades and/or maintenance. (OTJ or classroom is acceptable) required
  • 3+ Years Related experience (facilities or mechanical maintenance) required
  • 3+ Years Competency with computer software use including word processing, spread sheet preparation preferred required
  • 3+ Years Experience in a GMP, ISO and/or FDA regulated environment highly desired preferred
  • Basic to intermediate knowledge of OSHA regulations
  • Ability to plan and manage work under time constraints, without direct supervision.
  • Good interpersonal and communication skills, both written and verbal.
  • Superior customer service skills and orientation.
Job Responsibility
Job Responsibility
  • Assist in maintaining commercial properties by self-performing minor to moderate maintenance duties, including scheduled and unscheduled events to support a customer-service and quality oriented facilities operation.
  • Promptly and independently prioritize and respond to service tickets related to minor-moderate facilities maintenance, including, but not limited to electrical, HVAC and plumbing maintenance (as allowed without a license within state law requirements) and routine carpentry work.
  • Perform troubleshooting of facilities issues, coordinate with external vendors as required.
  • Schedule, coordinate or execute scheduled maintenance program within specified timelines
  • Electrical maintenance as allowed without a license within state law requirements (e.g. repair or replacement of fixtures, wall switches, and outlets. Replace light bulbs, ballasts and sockets)
  • Routine painting or carpentry work (e.g. repair a holes in drywall, paint, replace/repair flooring materials, build/install furniture, white boards, etc)
  • Plumbing repairs (e.g. repair / replace faucets, address clogs, replace toilets)
  • HVAC minor maintenance (e.g. filter replacements, unit resets)
  • Respond to notifications from automated environmental monitoring system
  • Program card access badges for site personnel within requirements of SOPs.
What we offer
What we offer
  • Receive a competitive salary and benefits package as you grow your career at Diasorin.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Ireland Jobs Germany Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy