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Direct Line Group Logo Direct Line Group · Insurance

Senior Technical Claims Handler

United Kingdom, Glasgow · Job Posted January 05, 2026
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Job Description

Join us as a Senior Technical Claims Handler, where you'll deliver excellence in managing intricate property claims, shaping industry standards, and driving innovation for a dynamic and high-impact role in the heart of our progressive team.

Job Responsibility

  • Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolio of large & complex loss claims
  • Exceed or meet agreed Service Level Agreements (SLAs), caseload, and Full-Time Equivalent (FTE) targets across all classes by leveraging operational performance data for effective claims servicing
  • Ensure supplier engagement and performance, guaranteeing adherence to policy and contracted terms in the management of large and complex loss claims
  • Serve as the principal Subject Matter Expert (SME) for Large & Complex Loss under the guidance of the Technical Property & Liability Claims Manager. Provide technical expertise and advice to colleagues, participate in internal DLG Forums, projects, and initiatives, and represent DLG at external forums.
  • Take joint responsibility with the team leader for recruitment, performance management, development, and engagement of staff within the property and liability large loss team
  • Support the integration of professional risk management as a fundamental aspect of the organisational culture, aligning with the standards expected of an independent organisation as tested in a due diligence process
  • Identify, own and manage the risks involved in running our business appropriate to your role, following the Direct Line Group risk framework

Requirements

  • Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims
  • The ability to manage a caseload of complex and high value household property claims from notification to completion
  • Capable of playing a pivotal role in shaping the development of technical claims strategy and contributing to the establishment of best practices
  • Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

What we offer

  • Generous 9% employer pension contribution
  • Annual company bonus of up to 10%
  • 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Discounts and cashback savings across hundreds of other well-known brands
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community
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