Senior Technical Claims Handler Job at Direct Line Group (Glasgow)

Senior Commercial Property Claims Handler

As a Senior Commercial Property Claims Handler, you'll be responsible for handli...

Location

United Kingdom , Glasgow

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Strong commercial insurance background
Confident in recognising and investigating potential fraud indicators
Solid understanding of core insurance principles, policy coverage and industry practices
Excellent stakeholder management skills, with the ability to build effective relationships
Experience coaching, supporting or mentoring colleagues to develop their capability

Job Responsibility

Triage new large and technical property claims
Manage end-to-end handling of retained technical claims
Spot and escalate potential fraudulent activity
Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
Help shape and improve our overall claims handling strategy
Support technical development through case clinics, audits, and sharing legal/technical updates
Maintain strong control of indemnity spend and accurate reserving
Manage customer and third-party expectations throughout the claim lifecycle
Meet all regulatory timescales and compliance requirements
Act as a technical mentor and referral point for colleagues

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years

Fulltime

Senior Claims Handler

An established Specialty Casualty & Property Claims team is seeking an experienc...

Location

United Kingdom , London or Chelmsford

Salary:

70000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience handling Casualty claims within the London Market
Strong background in insurance with a specialist claims handling focus
Cert CII or Dip CII qualification desirable (or working towards)
Educated to GCSE level or equivalent
Excellent communication and stakeholder management skills
Highly organised, analytical, and client-focused
Able to identify potential risks and escalate appropriately, following internal processes
Eligible to work in the UK

Job Responsibility

Manage Property & Casualty claims from start to settlement, ensuring timely and effective resolution
Advise and regularly update clients on claim progress, key developments, and next steps
Liaise with insurers, brokers, solicitors, and other advisors throughout the claims process
Provide clear, technically sound advice to clients at every stage of the claim
Balance client expectations with empathy, professionalism, and commercial awareness
Maintain accurate claims records and ensure systems are fully up to date
Produce claims data and statistics in line with agreed service level agreements
Continually develop and maintain technical knowledge of insurance, legislation, and market practice

What we offer

A supportive, collaborative team culture
Clear and achievable career progression pathways
Ongoing professional development and training opportunities
The chance to work on high-quality, complex claims with respected clients

Fulltime

Senior Marine Claims Handler

This is an individual contributor opportunity for an experienced professional to...

Location

Singapore , Singapore River

Salary:

8000.00 - 9000.00 SGD / Month

Randstad

Expiration Date

March 22, 2026

Requirements

Extensive background in claims management in the Marine insurance (ideally Marine Cargo)
Advanced proficiency in navigating legal principles and interpreting complex manuscript policy wordings
Strong commercial acumen paired with highly developed negotiation and relationship-building capabilities
Decisive problem solving skills with a proven track record of managing a successful portfolio of results driven outcomes
Excellent command of digital tools and database systems for managing technical workflows and stakeholder communications

Job Responsibility

Manage the full life cycle of high value Marine insurance claims
Lead the end-to-end investigation and strategic settlement of a complex portfolio of Marine claims
Negotiate high level outcomes with a wide range of external partners including brokers, legal providers and co-insurers
Partner with internal divisions such as underwriting and risk engineering to provide technical insights and support account retention efforts

What we offer

Bonus

Senior Commercial Claims Handler

An opportunity has arisen for an experienced cross-class Commercial Claims Handl...

Location

United Kingdom , Stoke-on-Trent

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in cross-class commercial claims handling
Strong commitment to delivering excellent customer service
Client-facing claims experience within a broker environment is desirable
Progress towards, or completion of, CII qualifications is advantageous
Experience using claims or broking systems such as Acturis is beneficial
Excellent communication, negotiation, and interpersonal skills
Ability to work proactively using initiative and sound judgement
Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail
Confidence supporting and mentoring colleagues

Job Responsibility

Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle
Handle claims across areas such as haulage, motor trade, liability, and property
Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements
Prepare claims analysis reports and support client meetings, both virtually and face to face
Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members

What we offer

26 days’ annual leave plus bank holidays
Support for professional qualifications and ongoing training
Contributory pension scheme
Access to 24-hour physical and mental wellbeing support
One paid volunteering day per year

Fulltime

New

Deputy Team Manager - LVI

The LVI Deputy Team Manager will assist the Team Manager, to ensure the efficien...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of managing your own caseload
Solicitor or Member/Fellow of CILEX, or candidate with relevant suitable experience
A solid working knowledge of CPR legislation and relevant case law
Excellent litigator with strong drafting skills and the ability to negotiate appropriate settlements at the optimum time
Competent working with a case management system and good knowledge of MS Office
Ability to provide clear direction and take accountability for the team’s performance and objectives
Previous team management experience to include achieving objectives, performance management, motivating staff
Maintain a positive attitude, self-motivated and uses own initiative in problem solving
Able to deal with a fast-paced changing environment whilst still achieving objectives and motivating team to do so
Takes opportunities to develop and stretch themselves and be passionate about developing a career in personal injury

Job Responsibility

Support the Team Manager in leading a team of LVI claims handlers and ensuring a high standard of performance
Providing guidance and coaching to team members on claims processing, customer service, compliance, and technical issues involving quantum liability and litigation
Assist in managing day-to-day team activities, workflows, and performance targets
Responsible for a high-volume caseload of Fast Track Personal Injury RTA claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
To progress a caseload in a manner to ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
To deal with cases with denial of liability and causation arguments with minimal supervision
To be able to assess liability and quantum to include reviewing medical reports, researching and obtaining relevant case law, drafting schedules of special damages and assessing suitable awards for compensation
To identify early those cases where proceedings would be tactically beneficial to litigate and to do so expeditiously
Take a practical but commercial approach to settlements and advising clients as to litigation/cost risks
To ensure that the team are achieving the right outcome for clients and optimising each client’s claim

What we offer

25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions – providing mental health support

Fulltime

Supervisor (Solicitor/CILEX Lawyer) - Vehicle Hire and Damage

DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team i...

Location

United Kingdom , Newport

Salary:

Not provided

DAC Beachcroft

Expiration Date

Until further notice

Requirements

Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered
Have demonstrable experience of handling a caseload which includes
credit hire, personal injury or similar case types
A high level of personal compliance with client SLAs, protocols and KPIs
Good people management skills including the ability to motivate, coach and mentor team members at all levels
IT skills - Be IT literate with a good working knowledge of Excel and Word
Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help
Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary
Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it
Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client

Job Responsibility

Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases
Technical supervision of claims
All interim and performance reviews, including probation reviews
Absence management
Cascading and communicating information from senior management
Motivating and engaging the team, as well as overseeing their well-being
Coach their team and provide support to develop their team members and proceed through the career framework
Monitoring team financial performance and ensuring that targets are hit
Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm

What we offer

High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

Fulltime

Credit Hire Handler

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

United Kingdom , Manchester

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Proven experience in managing Protocol Agreements, GTA cases and awareness of all current legal cases within the Credit Hire
A high level of technical competency, which can be demonstrated in case handling and through case discussion
Ability to utilise data to interpret performance trends and translate insights into actionable commercial strategies
Highly effective communicator and influencer with strong influencing skills, capable of building credibility and managing relationships with both internal senior leaders and external partners.

Job Responsibility

Supervise and manage the Third Party Administrator, conduct case reviews and audits, identify leakage or process gaps, and maintain a strong working relationship with regular feedback
Provide specialist Credit Hire expertise, supporting the UK Claims Manager with large or complex cases and presentations to reinsurers and internal stakeholders
Initially manage credit hire claims directly, while contributing to the design and delivery of technical training to strengthen in-house expertise
Support the development of the Global Claims Platform, shaping efficient processes and helping position it as market-leading
Contribute to the long-term Credit Hire strategy, implement protocols and “Know Your Opponent” approaches, and ensure robust governance and performance oversight
Lead initiatives to improve efficiency, digital adoption, and customer experience, acting as the final escalation point for complex or high-value credit hire cases.

What we offer

Hybrid working, with a mix of home and office days
Access to learning resources, mentorship and a growth plan tailored to you
Private healthcare, gym discounts, wellbeing programs and mental health support.

Fulltime

New

Seasonal team member

Longleat is seeking enthusiastic and customer focused Seasonal Team Members to j...

Location

United Kingdom , Longleat

Salary:

10.30 - 12.21 GBP / Hour

Longleat Enterprises Limited

Expiration Date

March 08, 2026

Requirements

A passion for delivering a great guest experience and willing to go out of your way to do so
Good team player with excellent interpersonal skills
Ability to remain calm and efficient under pressure
Excellent communication skills with a confident and friendly nature
Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
You must be aged 16 or over, and above school leaving age to apply for this role
For Attractions Team Member role: applicants must be aged 18 or over
For Guest Experience Team Member role: Experience in a customer service environment is required

Job Responsibility

Food and Beverage Team Member: Delivering outstanding service at varied food outlets
Attractions Team Member: Supporting animal team with giraffe feeding, marshalling seasonal events, ensuring guest safety on rides
Retail Team Member: Engaging with guests, helping pick souvenirs, serving on till
Cleansing Team Member: Ensuring the park remains clean and presentable, focusing on guest toilet blocks
Ranger: Providing a clean and presentable environment, waste disposal, traffic management
Guest Experience Team Member: Welcoming guests at arrivals booths, resolving enquiries, meeting VIP guests, responding to questions via email, social media, or telephone

What we offer

29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Membership for Friends and Family
Discounts on food and beverages and retail merchandise
Discounts on VIP Experiences and Accommodation
Discretionary bonus scheme
Employee Assistance Programme
Employer contributory pension scheme
Life assurance scheme

Fulltime

Senior Technical Claims Handler

Direct Line Group

Location:
United Kingdom , Glasgow

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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