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ResMed Logo ResMed · IT - Administration

Senior Technical Business Analyst

Malaysia, Kuala Lumpur · Job Posted February 18, 2026
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Job Description

We are looking for our future Business Analyst to join our Global Technology Solutions team supporting Global Revenue and Customer Support Solutions. In this role, you’ll own the end-to-end lifecycle of user stories — from gathering requirements and defining acceptance criteria to supporting production deployment. You’ll work cross-functionally with users, solution architects, and development teams to drive impactful solutions that support business operations.

Job Responsibility

  • Effectively communicate and engage with business users and peers to gather requirements
  • Work closely with global customer service teams to implement system solutions that streamline processes and improve efficiency
  • Proven ability to analyze and gather complex business processes and develop effective solutions
  • Develop user stories and acceptance criteria to drive functional, technical and system requirements
  • Work with solution architects and platform architect teams to design solutions based on signed-off business requirements
  • Provide a walk through of developed features and functionality to business users
  • Facilitate User acceptance testing with identified users and obtain sign off for implementation
  • Ability to partner with cross-functional teams across multiple different time zones
  • Actively engage and inform stakeholders across the business on progress of the tasks
  • Perform impact analysis for scope change requests and document changes to requirements, business processes, configuration, and data mapping
  • Follow change management processes defined within Resmed
  • Provide post implementation support and ensure prompt resolution of reported issues

Requirements

  • 8+ years of experience as a Technical Business Analyst
  • Experience in solutioning and supporting customer service
  • Strong business acumen with customer first mindset
  • Strong analytical and problem-solving skills, with a keen attention to detail
  • Excellent communication skills
  • Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones
  • 5+ years of experience with CRM system – preferably Service Cloud
  • 3+ years of contact center experience

Nice to have

  • Bachelor’s in computer science or related field
  • 3+ years of Oracle ERP experience

What we offer

  • Bonus plan
  • Working from home flexibility
  • Referral bonus
  • Resmed's preferred shareholding programme
  • Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance...)
  • Internal career opportunity
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