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At Coates, we’re transforming how we deliver technology to support our people, customers, and operations. As a Senior Technical Business Analyst, you’ll play a critical role within our IT Program Delivery Team, bridging the gap between business needs and technical solutions. This is a high-impact role where you’ll work across multiple systems and business areas - translating complex requirements into clear, actionable technical solutions that align with Coates’ strategic direction and architecture.
Job Responsibility:
Working with stakeholders across the business to understand challenges and define solutions across systems, processes and data
Translating business requirements into clear technical specifications, user stories and solution designs
Leading workshops and technical design sessions to drive alignment and outcomes
Mapping current and future state processes, identifying gaps and defining system behaviours and integrations
Supporting agile delivery through epic refinement, story breakdown, and collaboration with delivery teams
Partnering closely with developers, testers and architects to ensure solutions are aligned, buildable and fit for purpose
Contributing to test planning, implementation, and change activities to ensure successful delivery
Acting as a trusted technical advisor, providing guidance on solution design and integration approaches
Requirements:
A tertiary qualification in IT, Business, Information Management or a related discipline
8+ years’ experience as a Technical Business Analyst in complex, enterprise environments
Strong experience across the full Software Development Life Cycle — from requirements and design through to build, testing and implementation
Proven capability in process mapping, technical specification writing, and creating clear, high-quality documentation and diagrams
Experience working with data, analytics, and digital/customer experience initiatives (e.g. websites or mobile applications) will be highly regarded
Unlimited right to work in Australia required.
Nice to have:
Experience working with data, analytics, and digital/customer experience initiatives (e.g. websites or mobile applications)
What we offer:
Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation