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Are you an experienced Senior Technical Business Analyst looking to make a meaningful impact on critical public services? Join a dynamic team within a major transformation program, where you will help design and deliver ICT solutions that directly support frontline operations.
Job Responsibility
Collaborate with technical and business stakeholders to elicit and evolve requirements for technical design and implementation
Translate business requirements into detailed functional and technical specifications, with a strong focus on contact centres, cloud, telephony, and ICT infrastructure
Define and review vendor Service Level Agreements, Key Performance Indicators, and ongoing system support requirements
Review and provide input into Disaster Recovery procedures and update Business Continuity Processes to reflect changing technology landscapes
Prepare and assist in the development of key project and program management documents, including program business cases and tender documentation
Requirements
Minimum 10 years of experience working closely with business users to develop processes and gather/validate requirements in ICT projects
Strong understanding of complex technology landscapes, including contact centres, telephony, cloud, and ICT infrastructure
Proven experience in composing and evaluating technical tenders, integrating technical solutions, and collaborating with technical SMEs
Excellent communication, presentation, and stakeholder management skills, with the ability to build positive relationships across diverse teams and vendors
Strong analytical mindset with the ability to identify, address, and escalate risks and issues impacting successful project implementation
What we offer
Access to a Udemy license for ongoing learning and continuous professional development
Access to exclusive discounts across various platforms