CrawlJobs Logo

Senior Technical Business Analyst

Australia, Brisbane · Job Posted May 28, 2026
Apply Position
Job Link Share

Job Description

Are you an experienced Senior Technical Business Analyst looking to make a meaningful impact on critical public services? Join a dynamic team within a major transformation program, where you will help design and deliver ICT solutions that directly support frontline operations.

Job Responsibility

  • Collaborate with technical and business stakeholders to elicit and evolve requirements for technical design and implementation
  • Translate business requirements into detailed functional and technical specifications, with a strong focus on contact centres, cloud, telephony, and ICT infrastructure
  • Define and review vendor Service Level Agreements, Key Performance Indicators, and ongoing system support requirements
  • Review and provide input into Disaster Recovery procedures and update Business Continuity Processes to reflect changing technology landscapes
  • Prepare and assist in the development of key project and program management documents, including program business cases and tender documentation

Requirements

  • Minimum 10 years of experience working closely with business users to develop processes and gather/validate requirements in ICT projects
  • Strong understanding of complex technology landscapes, including contact centres, telephony, cloud, and ICT infrastructure
  • Proven experience in composing and evaluating technical tenders, integrating technical solutions, and collaborating with technical SMEs
  • Excellent communication, presentation, and stakeholder management skills, with the ability to build positive relationships across diverse teams and vendors
  • Strong analytical mindset with the ability to identify, address, and escalate risks and issues impacting successful project implementation

What we offer

  • Access to a Udemy license for ongoing learning and continuous professional development
  • Access to exclusive discounts across various platforms
  • Discounts on private health funds
  • 3 payruns a week

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Technical Business Analyst

8 matching positions

Senior Technical Business Analyst

Senior Technical Business Analyst (Data Migration & Integration) - We are seekin...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience specifically documenting technical requirements for APIs and Connectors
  • Proven expertise in data mapping and transitioning data from legacy source systems into new data models
  • Proficiency in documenting via XLS, MS Word, Confluence, or similar products
  • Experience within complex, regulated environments such as government, insurance, or claims management
Job Responsibility
Job Responsibility
  • Documenting detailed technical requirements for APIs and Connectors, including sequencing, triggers, and error management
  • Writing precise requirements for developers to code/configure middleware and integration products
  • Leading data migration initiatives from mainframe environments to cloud platforms
  • Performing field-level data mapping and defining data dictionaries, metadata, and integration rules
  • Working closely with Data Architects, technical teams, and external vendors to validate logic before implementation
Read More
Arrow Right

Senior Technical Business Analyst

Technical Bridge: Act as the critical link between Business Units (BU) and Engin...
Location
Location
Australia , New South Wales
Salary
Salary:
Not provided
woolworths.com.au Logo
Woolworths Supermarkets
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering-Centric BA Experience: Proven track record of working directly within Engineering teams to deliver complex digital products
  • The "How" Mindset: Ability to take a vague business request and map out the API integrations, database schemas, and logic flows required to build it
  • AI & Agentic Fluency: A good understanding of how AI Agents function (e.g., how an LLM uses "tools" or APIs to complete a task). You can help engineers define the "action space" for an agent
  • Agile Delivery: Expert in writing technical user stories and managing a delivery-focused backlog
  • Distributed system experience and familiarity with eventual consistency, data intensive applications, and considerations for reliability, maintainability and scalability
  • Technical Literacy: Experience with API design (REST/gRPC), SQL/MongoDB, and system integrations. You are comfortable reading documentation and discussing architectural patterns
Job Responsibility
Job Responsibility
  • Requirement Translation (What to How): Take high-level business requirements and decompose them into actionable, technical specifications. You will bridge the gap by explaining how the systems will interact to meet BU's needs
  • Agentic Solution Partnering: Work side-by-side with Engineers to architect agentic workflows. You will help decide if a requirement should be solved via hard-coded logic or if it is a candidate for an AI Agent (reasoning, tool-calling, and autonomous execution)
  • Technical Backlog Management: Own the technical "How" of the backlog. You will ensure stories are "Engine-Ready," with clear technical constraints, API mappings, and data flow diagrams
  • Process & Workflow Engineering: Analyze existing business processes not just to document them, but to re-engineer them for an AI-first environment. You will identify the specific data points and "tools" an AI agent would need to perform a task
  • Elicitation & Validation: Continue to lead complex workshops to gather requirements, but with a focus on technical feasibility. You will define acceptance criteria that account for both deterministic code and probabilistic AI outputs
  • Subject Matter Expertise: Serve as the "Technical PO" for your domain, partnering with other BAs on how to interface with Engineering and how to leverage Agentic patterns in their own workstreams
  • Solution breakdown, planning, scheduling: Actively participate in daily stand-up meetings. Lead backlog refinement and planning sessions, ensuring proposed solutions are broken down into manageable chunks in close collaboration with the engineering team. Coordinate the scheduling of parallel and sequential tasks, and help the team navigate dependencies and risks
What we offer
What we offer
  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
  • A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing
  • A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
  • Fulltime
Read More
Arrow Right

Senior Technical Business Analyst

At Coates, we’re transforming how we deliver technology to support our people, c...
Location
Location
Australia
Salary
Salary:
Not provided
coates.com.au Logo
Coates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A tertiary qualification in IT, Business, Information Management or a related discipline
  • 8+ years’ experience as a Technical Business Analyst in complex, enterprise environments
  • Strong experience across the full Software Development Life Cycle — from requirements and design through to build, testing and implementation
  • Proven capability in process mapping, technical specification writing, and creating clear, high-quality documentation and diagrams
  • Experience working with data, analytics, and digital/customer experience initiatives (e.g. websites or mobile applications) will be highly regarded
  • Unlimited right to work in Australia required.
Job Responsibility
Job Responsibility
  • Working with stakeholders across the business to understand challenges and define solutions across systems, processes and data
  • Translating business requirements into clear technical specifications, user stories and solution designs
  • Leading workshops and technical design sessions to drive alignment and outcomes
  • Mapping current and future state processes, identifying gaps and defining system behaviours and integrations
  • Supporting agile delivery through epic refinement, story breakdown, and collaboration with delivery teams
  • Partnering closely with developers, testers and architects to ensure solutions are aligned, buildable and fit for purpose
  • Contributing to test planning, implementation, and change activities to ensure successful delivery
  • Acting as a trusted technical advisor, providing guidance on solution design and integration approaches
What we offer
What we offer
  • Development and career progression pathways
  • Access to our employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation
  • Fulltime
Read More
Arrow Right

Senior Technical Business Analyst

As part of our Raymond James Trust System Engineering and Support Team, the Seni...
Location
Location
United States , Saint Petersburg
Salary
Salary:
Not provided
raymondjames.com Logo
Raymond James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • More than five (5) years of experience as a Technical Business Analyst
  • Financial Services experience is highly preferred
  • Experience with supporting enterprise level, complex applications is preferred
  • Experience and background in working with financial accounting systems would be preferred
  • Experience with Hyland OnBase software (Workflow, WorkView) preferred
  • Experience with gathering business requirements from ground up is required
  • Advanced knowledge issue tracking, change management and requirements gathering
  • Solid understanding of SDLC and working through various phases of it with Peers and IT Partners
  • Knowledge of Waterfall, Agile and Hybrid software development methodologies
  • Reporting knowledge from user perspective, such as creating and running reports in SSRS and Tableau
Job Responsibility
Job Responsibility
  • Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities
  • Validates test cases to ensure that scripts will evaluate the business function being performed
  • Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations
  • Supports the business by handling configuration and workflow management for financial and document management systems
  • Provides support for application development teams including documenting business processes
  • Translates technical concepts to business audience and business information to a technical audience
  • May take a lead role in developing estimates and implementation plans for technical solutions
  • Partners with team members to develop project schedules, reports and documentation
  • May be required to act as project lead on small to medium projects and/or provide direction to others on the team
  • Collaborates with the vendor handing over business use cases, designing technical solutions and assessing implementation options
  • Fulltime
Read More
Arrow Right

Senior Technical Business Analyst

We are looking for our future Business Analyst to join our Global Technology Sol...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience as a Technical Business Analyst
  • Experience in solutioning and supporting customer service
  • Strong business acumen with customer first mindset
  • Strong analytical and problem-solving skills, with a keen attention to detail
  • Excellent communication skills
  • Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones
  • 5+ years of experience with CRM system – preferably Service Cloud
  • 3+ years of contact center experience
Job Responsibility
Job Responsibility
  • Effectively communicate and engage with business users and peers to gather requirements
  • Work closely with global customer service teams to implement system solutions that streamline processes and improve efficiency
  • Proven ability to analyze and gather complex business processes and develop effective solutions
  • Develop user stories and acceptance criteria to drive functional, technical and system requirements
  • Work with solution architects and platform architect teams to design solutions based on signed-off business requirements
  • Provide a walk through of developed features and functionality to business users
  • Facilitate User acceptance testing with identified users and obtain sign off for implementation
  • Ability to partner with cross-functional teams across multiple different time zones
  • Actively engage and inform stakeholders across the business on progress of the tasks
  • Perform impact analysis for scope change requests and document changes to requirements, business processes, configuration, and data mapping
What we offer
What we offer
  • Bonus plan
  • Working from home flexibility
  • Referral bonus
  • Resmed's preferred shareholding programme
  • Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance...)
  • Internal career opportunity
  • Fulltime
Read More
Arrow Right

Senior Technical Business Analyst

The purpose of this role is to work in an agile way with project stakeholders to...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
igreendata.com.au Logo
iGreenData
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall experience of 12+ years with proven expertise in supporting business and technical teams, in eliciting, analysing, communicate and validate business and technical requirements for changes to business processes, policies and products and information systems
  • Relevant experience and exposure to Payments Management for 8+ years
  • Proven experience working as business/system or technical analyst by translating business requirements into meaningful solutions by understanding needs, feasibility, and impact
  • Strong elicitation/requirements gathering, estimation, facilitation, and impact assessment skills – with equal focus on business process and technology impacts
  • Ability to understand/analyse the customer journey and process mapping for existing and new features in the solutions owned by the squad
  • Strong articulation skills and able to break down requirements by elaborating one-line problem statements into Features, Epics, User Stories, Tasks etc
  • Understanding of Atlassian & Microsoft Office and Collaboration tools – Jira, Confluence, MS Team, MS Office Suite, Whiteboard etc
  • Experience with API, payments applications and flow, example: Payments Application, Message Queue, Real-Time and High throughput systems
  • Knowledge on Institutional/International & Domestic payments/Clearing and Settlement streams
  • Strong communication and documentation
Job Responsibility
Job Responsibility
  • Requirements gathering, detailed business analysis, outlining problems, opportunities and solutions using provided tools, Jira, Confluence, creating the necessary work items (Epics and User Stories), whilst having conversations with relevant business stakeholders, product owners and support to enable end to end deliverables
  • Provide walkthroughs of stories to the squad
  • Responsible for the implementation of the solution and support
  • BVT documentation and execution
  • Support the squad where it might be needed, this could extend slightly outside your skillset if applicable
What we offer
What we offer
  • Ongoing professional and career development
  • We offer a highly competitive rewards and benefits package, including medical insurance and more
  • We’re growing, so there will be plenty of opportunities to grow your career with us as we expand
  • A learning organization – we invest our time and money in learning
  • Supporting individual learning opportunities
  • Fulltime
Read More
Arrow Right

Senior Technical Business Analyst

This is an exciting opportunity to be part of the regional CTO department which ...
Location
Location
United Kingdom , Edinburgh
Salary
Salary:
Not provided
avaloq.com Logo
Avaloq
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A solid track record working in technical role with the ability to think strategically, be process-oriented, analyze issues and understand complex situations
  • Proven managerial or team lead experience in a global organization and multicultural environment
  • Knowledge of Digital Banking
  • Effective communication skills and the ability to work with technical and non-technical stakeholders
Job Responsibility
Job Responsibility
  • Steer and coordinate the team's activities
  • Identify the amount of effort required for new features
  • Develop and implement digital solutions for our customers
  • Act as stream lead on customer projects
  • Oversee your team's to fulfilments of their KPIs and take care of the people management tasks
  • Work with internal stakeholders to implement change in daily processes which enhance and streamline Digital services to improve customer satisfaction ratings
  • Maintain positive relationships with network and clients, ensuring proficient delivery of all services in line with the agreed service level agreements
  • Assume the role of senior point of contact for escalations involving the Digital team
  • Coordinate your project team to deliver the agreed scope and support developers by outlining customers' requirements
  • Develop your team through inspiring guidance, foster a culture of openness and excellence for cross-functional and interregional collaboration, plus build a promising talent pipeline
What we offer
What we offer
  • Annual bonus
  • Flexible working
  • Instant recognition scheme
  • Access to Udemy for professional and personal learning
  • Fulltime
Read More
Arrow Right
New

Senior Business Execution Consultant - Service Now Senior Technical Analyst

Wells Fargo is seeking a Senior Technical Analyst to support and evolve our Serv...
Location
Location
India , HYDERABAD
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
June 11, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • ServiceNow Expertise – Hands on experience with: AI Search and Generative AI optimization
  • Knowledge Management
  • Employee Centre (or Employee Centre Pro)
  • Virtual Agent for HR
  • Now Assist for HRSD and Knowledge
  • HRSD reporting and Performance Analytics
  • Strong understanding of ServiceNow Yokohama or newer capabilities and upgrade considerations
  • Strong understanding of AI powered search concepts, including relevance, ranking, metadata, and user intent
  • Proven ability to use data and analytics to drive platform improvements and employee experience outcomes
Job Responsibility
Job Responsibility
  • Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
  • Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
  • Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
  • Work independently to make recommendations for support function by providing support and leadership
  • Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
  • Collaborate and consult with team leaders in developing project plans, policies and procedures
  • Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
  • Develop and execute test strategies and test cases to validate functionality, data integrity, AI outputs, and user experience for system and user acceptance testing
  • Troubleshoot and resolve HRSD, search, Virtual Agent, and reporting issues, identifying root causes and implementing sustainable fixes
  • Support end to end delivery of HRSD capabilities, including solution design research, fit gap analysis, configuration, prototyping, testing, deployment, documentation, and post release optimization
  • Fulltime
!
Read More
Arrow Right