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This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Senior Technical Analyst is responsible for onsite management and support of clinical communication technologies at an assigned hospital. In this role, you will partner closely with hospital staff and Baxter teams to deliver best‑in‑class service, drive adoption, and ensure a seamless connected‑care experience for end users. This position sits at the center of Baxter’s partnership with Stanford Health, where you will serve as the onsite expert supporting the hospital’s clinical communication platform. You will report directly to a seasoned customer success leader in a hands‑on, customer‑facing role that blends technical ownership, relationship‑building, and proactive problem‑solving in a high‑visibility environment. This is a full-time onsite role in Palo Alto, California.
Job Responsibility:
Develop deep expertise in the Hillrom Care Communications solution, including technical architecture, product capabilities, and support processes
Serve as the primary onsite subject matter expert, building strong, long-term relationships with end users and key hospital stakeholders
Support deployments through coordination, communication, provisioning, and collaboration with cross-functional Baxter and hospital teams
Provide multi-channel technical support (onsite, phone, email, IM), including troubleshooting, log review, issue replication, and documentation
Manage system administration tasks such as Web Admin portal updates, directory maintenance, and smartphone MDM processes
Track, trend, and resolve issues while identifying opportunities for process improvements and best-practice development
Deliver training for new staff, support ongoing education, and assist with upgrades, testing, and validation of new features
Communicate customer needs, requirements, and concerns across internal teams and follow through to resolution, including urgent escalations per SLA
Requirements:
Bachelor's degree and/or 3+ years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role
Excellent interpersonal and communication skills
comfortable working with frontline nursing, physicians, and point-of-care support staff
Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point-of-care solutions
General knowledge of systems integration workflow capabilities, requirements, and protocols
General knowledge of wireless communication systems and protocols
Strong organizational skills with the ability to determine workload priorities and schedules with a service-oriented mindset
Self-driven and proactive in identifying areas of need to increase satisfaction
What we offer:
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave