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Senior Technical Advisor - HVAC

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360 Resourcing Solutions

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Location:
United Kingdom , Basildon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a motivated individual with solid experience in the HVAC industry and a basic understanding of building practices to join our Kingspan Technical Insulation team in Basildon, Essex. You’ll bring excellent customer service skills and a high level of attention to detail, ensuring every task is completed to the highest standard for all customers. As the Senior Technical Advisor you will be responsible for providing technical advice to customers, as well as to both internal and external Kingspan employees, working 39 hours per week Monday – Friday.

Job Responsibility:

  • Responds to all requests for technical advice received, via various media (telephone/ email)
  • Ensures best practice advice is given at all times, in line with industry and company guidelines
  • Produce heat transfer and associated calculations, for pipework and ductwork insulation according to industry standards
  • Review product literature updates from the Marketing department
  • Attend industry events for Kingspan such as Working Group / trade shows / conferences
  • On occasions, attend customer meetings with Area Sales Managers / Business Development Managers
  • Is aware of, and pays attention to, Key Performance Indicators
  • Contribute to the development of technical solutions by sharing information and reporting issues to the Line Manager
  • Play a significant role in product testing, certifications and reviewing product literature

Requirements:

  • Experience in the HVAC industry
  • Construction discipline, with a basic understanding of building practices
  • Excellent customer service skills, with an ability to set and adhere to customer service goals
  • IT proficient, with a technical bias
  • Excellent telephone manner
  • Excellent time management skills, being highly efficient and well organised
  • High attention to detail at all times
  • Demonstrates the ability to interpret and apply mathematical formulas relevant to HVAC industry calculations

Nice to have:

  • Hold a degree in physics, mechanical engineer, maths, engineering, or a similar subject
  • Understanding of building physics
  • Presentation skills
What we offer:
  • 25-days annual leave plus bank holidays
  • Contributory pension scheme
  • Profit related bonus
  • 4x Salary life assurance
  • Employee Assistance Programme
  • Cycle to work scheme
  • Discounted health care

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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