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Senior Technical Account Manager

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GoFundMe

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

98000.00 - 147000.00 USD / Year
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Job Description:

The GoFundMe Pro team is searching for our next Senior Technical Account Management (TAMs) to support the execution, adoption, and operational success of our Enterprise customers. The Senior TAM is a customer-facing expert responsible for driving the adoption of GoFundMe platform capabilities, managing operational timelines, coordinating cross-functional dependencies, and ensuring nonprofits achieve meaningful results on our platform.

Job Responsibility:

  • Lead monthly operational meetings with customers, reviewing progress, adoption, and upcoming milestones
  • Manage project timelines for major initiatives (A/B Testing, Studio activation, Embedded Checkout rollout, Recurring Giving program setup, migrations, integrations, etc.)
  • Coordinate internal dependencies if needed as well as track readiness, lifecycle milestones, and operational dependencies across internal and customer teams
  • Deliver training and enablement on new and existing product features across the GoFundMe ecosystem
  • Execute adoption playbooks that drive GDV lift, conversion improvements and increase product usage
  • Monitor usage metrics, donor behavior patterns, and campaign performance to inform optimization strategies
  • Ensure client’s CRM integration is functional, successful, efficient, and not a blocker to growth or expansion
  • Translate customer needs into clear, reproducible technical requests
  • Ensure issues are routed through Care/TSE teams
  • Communicate status updates back to customers
  • Coordinate the right resources from professional services and/or product to support technical solutioning as needed
  • Monitor platform usage, donor conversion, recurring health, campaign activity, and technical dependencies to identify risks early. Report out monthly internally and externally to client
  • Deliver health summaries, usage insights, and operational reporting for EBRs and QBRs
  • Recommend proactive interventions
  • Maintain detailed documentation of customer requirements, adoption milestones, and operational timelines
  • Provide organized, proactive communication to keep customers confident, informed, and engaged
  • Ensure the Enterprise experience is consistent, predictable, and value-oriented throughout the partnership

Requirements:

  • 3-5 years helping Enterprise level clients navigate technical requirements, best product fit and solutioning as needed to maximize adoption
  • 3-5 years experience managing or troubleshooting CRM, preferably Salesforce Non Profit Cloud (NPC) or Non Profit Success Pack (NPSP) integrations
  • Strong understanding of APIs
  • Strong product expertise and ability to translate technical concepts for customer audiences
  • Outstanding communication skills (verbal and written)
  • Highly organized, with the ability to manage multiple projects and deadlines
  • Experience coordinating with Support, Solution Engineers, Product, and Data teams

Nice to have:

  • Familiarity with data analysis, fundraising best practices, or nonprofit operations
  • Enthusiasm for helping mission-driven organizations achieve transformational results
What we offer:
  • Competitive pay
  • Comprehensive healthcare benefits
  • Financial assistance for things like hybrid work, family planning
  • Generous parental leave
  • Flexible time-off policies
  • Mental health and wellness resources
  • Learning, development, and recognition programs

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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