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Senior Technical Account Manager

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Aiven Deutschland GmbH

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Location:
Finland , Helsinki

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. The Role: We are looking for a customer-centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

Job Responsibility:

  • Build Relationships: Help customers and partners succeed by building successful relationships throughout the entire customer journey
  • Technical Strategy: Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives
  • Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments
  • Cross-Functional Advocacy: Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams to represent customer interests
  • Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis
  • Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies
  • Travel: Travel up to 10% of the time to meet with customers and partners

Requirements:

  • A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch
  • Proven experience in technology sales, pre-sales, or technical consulting
  • Fluency in one or more programming languages such as Java, Python, Go, or Ruby
  • Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases
  • Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams
  • Ability to manage multiple projects, determine urgency, and execute detailed action plans

Nice to have:

  • Previous experience in Customer Relationship Management (CRM)
  • migration experience (e.g., Oracle to PostgreSQL)
What we offer:
  • Equity: Participate in Aiven’s equity plan
  • Flexibility: Balance work and life with our hybrid work policy
  • Gear: Choose the equipment you need to set yourself up for success
  • Learning: Use your Professional Development Plan budget for learning opportunities
  • Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program
  • Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
  • Open Source: Get paid to contribute to open-source projects via our Plankton program
  • Volunteering: Use up to 5 days per year to volunteer for a cause of your choice

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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