Senior Technical Account Manager Job at Aiven Deutschland GmbH (Helsinki)

Job Description

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. The Role: We are looking for a customer-centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

Job Responsibility

Build Relationships: Help customers and partners succeed by building successful relationships throughout the entire customer journey
Technical Strategy: Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives
Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments
Cross-Functional Advocacy: Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams to represent customer interests
Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis
Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies
Travel: Travel up to 10% of the time to meet with customers and partners

Requirements

A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch
Proven experience in technology sales, pre-sales, or technical consulting
Fluency in one or more programming languages such as Java, Python, Go, or Ruby
Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases
Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams
Ability to manage multiple projects, determine urgency, and execute detailed action plans

Nice to have

Previous experience in Customer Relationship Management (CRM)
migration experience (e.g., Oracle to PostgreSQL)

What we offer

Equity: Participate in Aiven’s equity plan
Flexibility: Balance work and life with our hybrid work policy
Gear: Choose the equipment you need to set yourself up for success
Learning: Use your Professional Development Plan budget for learning opportunities
Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program
Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Open Source: Get paid to contribute to open-source projects via our Plankton program
Volunteering: Use up to 5 days per year to volunteer for a cause of your choice

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Senior Technical Account Manager

Job Description

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