Senior Technical Account Manager

• Be a Client Solutions Expert: In partnership with clients, identify, create, and implement solutions hit their key objectives
• Consult and educate our clients on product solutions and best practices
• Analyse data and insights to guide strategy and implementation of our solutions
• Account Management: Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
• Provide weekly reporting for clients
• illustrating the outcomes of their investment
• Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
• Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
• Ensure we meet our client SLAs via top tier account management skills and expertise
• Project manage the end-to-end 'Client Experience'
• Update internal pipeline systems to reflect accurate monthly budget splits for bookings
• Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
• Guide Media Outcomes & Ad-Ops Strategy: Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
• Convey the appropriate setups to Ad-Ops via internal systems such a JIRA
• Act as a conduit between client and Ad-Ops throughout the campaign delivery process
• Be experts in demonstrating the use and knowledge of the Blis product suite
• Project Management and Internal Operations: Project manage complex work streams
• Oversee internal and India account operations (e.g. troubleshooting issues, account set up, etc.)
• Update internal pipeline systems to reflect accurate monthly budget splits for bookings
• People Management and Leadership: Role will be subject to line management responsibility
• Lead, train and develop junior talent within the team
• Act as an ambassador for best practice, always leading by example
• Advising upper management of team needs
• Support in the interview and hiring processes
• Setting KPIs and Objectives that align to personal and business goals
• Commitment to Blis' Inclusion initiatives & 5 step sustainability plan

• 3-6 years of industry experience, preferably within programmatic and/or mobile
• Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
• Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams
• Excellent communication skills
• written and verbal
• Possesses a strong understanding of client and programmatic success metrics
• Works well both within a team and individually
• Has excellent organisational and time management skills to juggle multiple tasks
• Strong Excel and PowerPoint skills
• Ability to problem solve and analyse data sets from various platforms
• Technically savvy with commercial acumen

Previous experience of people management is highly desirable