Senior Technical Account Manager

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities
• Drive growth in customer usage of the API across varying product offerings and end customer use cases
• Build strong connections with our customers to ensure their long-term success with our platform
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap

• Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant
• Preferred experience working with SQL, Python, React, and web development frameworks
• Familiarity with AI/ML tools is a strong plus
• Passion for AI technology and a strong desire to apply it to real-world customer challenges
• Ability to proactively identify opportunities for voice AI integration and create detailed execution plans
• Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving
• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership

Familiarity with AI/ML tools

• competitive equity grants
• 100% employer-paid benefits
• flexibility of being fully remote
• 401k match up to 4% for US-based full time team members