Senior Technical Account Manager Job at Ema

Senior Technical Account Manager

Ema

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Technical Account Manager at Ema, you will be the driving force behind successful implementations of agentic AI workflows, ensuring enterprise customers realize the full value of Ema’s solutions. You will act as the primary liaison between customers and Ema’s internal teams, holding all the threads across project management, stakeholder communication, technical issue resolution, and AI workflow maintenance. This role demands strong technical project management, the ability to proactively identify and mitigate risks, and a deep understanding of AI Employees—including how to evaluate and optimize them from the customer’s perspective. The TAM will also determine when to engage internal teams (e.g., AI Application Engineering) to resolve issues or improve performance. This is a high-ownership, high-impact role ideal for someone who excels in fast-moving environments, enjoys solving complex challenges, and is passionate about transforming enterprise workflows with AI.

Job Responsibility:

Lead end-to-end implementation of Ema’s agentic AI workflows for enterprise customers
Own the entire project lifecycle—from kickoff, planning, execution, risk mitigation, and go-live to post-deployment optimization
Identify and mitigate technical, stakeholder, and business risks proactively, ensuring successful customer adoption
Serve as the single point of contact for all implementation-related deliverables, setting clear expectations with both internal and external stakeholders
Work closely with engineering and solution engineering teams to resolve technical roadblocks swiftly
Continuously monitor AI Employees’ performance, ensuring they meet customer expectations and business objectives
Establish clear evaluation criteria from the customer’s perspective and proactively address performance gaps
Determine when to engage internal teams (e.g., AI Application Engineering, Data Science) to improve AI Employee functionality or resolve technical issues
Analyze customer usage patterns and feedback to recommend optimizations for better accuracy, efficiency, and automation
Train and educate customers on how to effectively utilize AI Employees and agentic AI workflows
Develop comprehensive training materials, conduct workshops, and offer hands-on guidance to drive adoption
Monitor adoption rates and user engagement, identifying potential roadblocks early and addressing them proactively
Act as a strategic advisor, helping customers maximize ROI from Ema’s solutions
Monitor customer satisfaction and identify risks to retention, working proactively to ensure long-term engagement
Run business reviews (QBRs) and success check-ins with key stakeholders to align on objectives and ensure continued value realization
Identify upsell and cross-sell opportunities, collaborating with the Sales team to expand product adoption
Bridge technical and business teams, translating customer requirements into actionable solutions
Lead structured internal escalations, ensuring that the right stakeholders are engaged at the right time
Manage stakeholder expectations effectively, ensuring alignment between customer needs and Ema’s roadmap
Communicate complex technical issues to non-technical stakeholders in an accessible way

Requirements:

5+ years in a Technical Account Manager, Customer Success, or Solutions Architect role within Enterprise SaaS or AI platforms
Strong understanding of AI technologies, cloud services, and enterprise integrations
Proven track record of building strategic relationships with enterprise customers, particularly in high-stakes, complex environments
Strong analytical skills with the ability to identify customer pain points, develop strategic solutions, and drive business value
Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for diverse stakeholders
Passionate about delivering value and building long-term customer success stories
Ability to thrive in a fast-paced startup environment with a high degree of ownership, urgency, and a bias for action

What we offer:

Competitive salary and performance-based bonuses
Hybrid work environment with flexible work arrangements in Silicon Valley and Bangalore
Opportunity to grow with a high-impact, high-ownership role that directly influences customer success and product direction

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Ema - All Job Offers

Job Link Share:

Senior Technical Account Manager

Ema

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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