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Wiz Logo Wiz · IT - Software Development

Senior Technical Account Manager

Japan · Job Posted March 27, 2026
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Job Description

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers. Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team – you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.

Job Responsibility

  • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
  • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues
  • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality
  • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
  • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
  • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
  • Drive and track your customers’ achievement of business goals and realization of value through Wiz
  • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications
  • Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings
  • Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders
  • Capture feature requests/adoption blockers and liaise with Product and Engineering teams
  • Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers
  • Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
  • Drive towards utilization/adoption targets for your book of business
  • Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
  • Develop and cultivate close relationships with key customer contacts
  • Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion
  • Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise
  • Partner cross-functionally with internal teams to improve processes
  • Assist other TAMs with technical escalations
  • Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs

Requirements

  • 8-12yrs of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
  • Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
  • Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
  • Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
  • Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
  • Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
  • Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues
  • Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies
  • Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers
  • Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients
  • Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems
  • Willingness to work across multiple communication channels and platforms to assist your customers
  • Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health
  • Extensive experience crafting customer-facing artifacts and decks
  • Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives
  • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
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