Job Description
We are looking for a Senior Technical Account Manager, Zephr to join our Technical Account Management team. As a Senior Zephr TAM, you will act as a trusted technical advisor to strategic customers using Zephr to power digital subscription, registration, identity, entitlement, and paywall experiences. You will provide ongoing architecture guidance, best-practice recommendations, technical design reviews, and proactive advisory support to help customers increase value from their Zephr investment. This is a senior, customer-facing role for someone who can combine deep Zephr product expertise, strong web technology knowledge, and commercial awareness. You will work with customer product, marketing, engineering, architecture, and operations teams to understand business objectives, assess technical design choices, identify risks, and recommend scalable paths forward. You will also partner closely with Zuora Customer Success, Support, Product, Engineering, and Professional Services teams to ensure customers receive coordinated guidance and clear next steps. This is a Sofia-based role with flexible work arrangements. The role requires availability across EMEA business hours and regular overlap with US-based stakeholders, customers, and internal teams.
