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Tripadvisor Logo Tripadvisor · IT - Software Development

Senior Technical Account Manager, Commercial Development

United States, Needham Employment contract 95000.00 - 115000.00 USD / Year · Job Posted June 15, 2026
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Job Description

Tripadvisor is seeking a Senior Technical Account Manager (STAM) to join our Content Solutions business, operating like a high-growth startup within a globally recognized brand. This is a highly client-facing role that requires exceptional communication, relationship management, technical acumen, and cross-functional coordination skills. The position manages B2B partner relationships end-to-end—from implementation and onboarding through renewal and expansion—serving as a trusted advisor and technical liaison for publishers, marketplaces, and global travel brands.

Job Responsibility

  • Own the post-sale lifecycle for licensed data and content partners, driving successful technical onboarding, API integration, product adoption, and renewals
  • Provide hands-on technical support, including API QA, troubleshooting data product issues, and guiding customers through complex implementations to ensure our data displays correctly
  • Partner with Business Development to achieve shared revenue targets, identifying and executing on upsell and cross-sell opportunities to diversify data usage across partner platforms
  • Design and operationalize repeatable playbooks, processes, and reporting frameworks to scale account management like a best-in-class SaaS/DaaS company
  • Collaborate cross-functionally with Product, Engineering, and Sales to translate enterprise customer insights into roadmap priorities and resolve technical roadblocks
  • Build deep relationships with technical and commercial stakeholders to unlock further potential, ensuring Tripadvisor's API and data solutions are performing flawlessly

Requirements

  • 6–8 years of experience in technical account management, specifically with SaaS and DaaS (Data-as-a-Service) products
  • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
  • Proven ability to operate effectively with a global-first mindset
  • Proven track record of managing enterprise accounts, driving adoption, renewals, and upsells by blending technical expertise with commercial acumen
  • Strong technical proficiency with RESTful APIs, JSON, XML, and authentication standards (OAuth, API keys, SAML/SSO) from a customer-facing perspective
  • Strong background in data analytics and reporting
  • skilled in SQL, BI platforms (e.g., Tableau), and CRM tools (Salesforce)
  • Excellent communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders
  • Entrepreneurial mindset, comfortable building structure in ambiguity and taking processes from zero to scale
  • This is a remote US position requiring up to 10% travel (domestic and international)
  • Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
  • Ability to work with cross-functional teams toward the common goal of driving revenue and efficiencies
  • Positive attitude and treats colleagues with respect
  • Identifies and analyzes problems and is comfortable working under pressure to meet deadlines
  • Acts as an owner navigating internal materials with little to no supervision
  • Good business judgment when making decisions
  • A desire to perform in a fast-paced, highly changing marketplace

What we offer

  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • Work your way with flexibility to suit your lifestyle
  • Flexible schedule
  • Donation matching
  • Tuition assistance
  • Lifestyle benefit
  • Travel perks
  • Employee assistance program
  • Health benefits
  • Generous referral scheme
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