CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Senior Team Lead, Technical Services

United States of America, Remote · Job Posted May 11, 2026
Apply Position
Job Link Share

Job Description

The Senior Team Lead, Technical Services at NTT DATA is a pivotal role focused on managing IT service operations and ensuring client satisfaction. Candidates should have a strong background in IT service management, technical services, and team leadership. A bachelor's degree in Business or Information Technology is required, with a master's degree preferred. ITIL certification is desirable. The role involves overseeing technical incidents, managing a team, and maintaining service level agreements. This position offers a hybrid work environment and requires a minimum of 7 years of relevant experience.

Job Responsibility

  • Provides operational leadership team to a team of individuals accountable for service offer management
  • Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
  • Investigates and solves client problems which have been escalated by the team
  • Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
  • Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
  • Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
  • Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
  • Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
  • Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
  • Assists with the analysis of statistics and other data to determine the level of client service provided
  • Contributes to and assists with the maintenance of the information technology site plan
  • Assists with the identification of user and employee training requirements

Requirements

  • Seasoned knowledge of technical services, IT service management, and related technologies
  • Ability to stay up to date with industry trends, emerging technologies, and best practices
  • Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
  • Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
  • Good client-facing and communication skills, with the ability to build and maintain strong client relationships
  • Developing management qualities, including the ability to learn the skills to inspire and mentor a team
  • Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
  • Ability to analyze data and produce reports on issues and recommend resolutions
  • Ability to multi-task, set priorities and meet deadlines
  • Ability to work collaboratively with cross-functional teams and stakeholders
  • Bachelor's degree or equivalent in Business or Information Technology or related field
  • Solid experience in similar role within a related global technology environment
  • Moderate level of experience operationally managing a technical team
  • Solid experience dealing with clients and managing service levels
  • Solid stakeholder engagement experience at all levels in the organization

Nice to have

  • Master’s degree or equivalent in Information Technology or Business Administration preferred
  • ITIL certification is desirable
  • Relevant technical certifications as required
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Team Lead, Technical Services

8 matching positions

Senior Team Lead, Technical Services

The Senior Team Lead, Technical Services is a developing management role, respon...
Location
Location
Canada , Toronto
Salary
Salary:
95000.00 - 150420.00 CAD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seasoned knowledge of technical services, IT service management, and related technologies
  • Ability to stay up to date with industry trends, emerging technologies, and best practices
  • Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
  • Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
  • Good client-facing and communication skills, with the ability to build and maintain strong client relationships
  • Developing management qualities, including the ability to learn the skills to inspire and mentor a team
  • Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
  • Ability to analyze data and produce reports on issues and recommend resolutions
  • Ability to multi-task, set priorities and meet deadlines
  • Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
Job Responsibility
Job Responsibility
  • Provides operational leadership team to a team of individuals accountable for service offer management
  • Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
  • Investigates and solves client problems which have been escalated by the team
  • Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
  • Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
  • Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
  • Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
  • Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
  • Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
  • Assists with the analysis of statistics and other data to determine the level of client service provided
What we offer
What we offer
  • Medical, dental, and vision insurance
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Senior Team Lead, Technical Services

The Senior Team Lead, Technical Services is a developing management role, respon...
Location
Location
United States , Remote
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seasoned knowledge of technical services, IT service management, and related technologies
  • Ability to stay up to date with industry trends, emerging technologies, and best practices
  • Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
  • Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
  • Good client-facing and communication skills, with the ability to build and maintain strong client relationships
  • Developing management qualities, including the ability to learn the skills to inspire and mentor a team
  • Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
  • Ability to analyze data and produce reports on issues and recommend resolutions
  • Ability to multi-task, set priorities and meet deadlines
  • Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
Job Responsibility
Job Responsibility
  • Provides operational leadership team to a team of individuals accountable for service offer management
  • Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
  • Investigates and solves client problems which have been escalated by the team
  • Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
  • Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
  • Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
  • Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
  • Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
  • Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
  • Assists with the analysis of statistics and other data to determine the level of client service provided
  • Fulltime
Read More
Arrow Right

Senior Team Lead, Technical Services

The Senior Team Lead, Technical Services is a developing management role, respon...
Location
Location
United States of America , Remote, Virginia
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seasoned knowledge of technical services, IT service management, and related technologies
  • Ability to stay up to date with industry trends, emerging technologies, and best practices
  • Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices
  • Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
  • Good client-facing and communication skills, with the ability to build and maintain strong client relationships
  • Developing management qualities, including the ability to learn the skills to inspire and mentor a team
  • Displays the ability to facilitate presentation of technical and complex matters to a diverse audience
  • Ability to analyze data and produce reports on issues and recommend resolutions
  • Ability to multi-task, set priorities and meet deadlines
  • Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
Job Responsibility
Job Responsibility
  • Provides operational leadership team to a team of individuals accountable for service offer management
  • Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
  • Investigates and solves client problems which have been escalated by the team
  • Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
  • Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
  • Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
  • Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
  • Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
  • Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
  • Assists with the analysis of statistics and other data to determine the level of client service provided
  • Fulltime
Read More
Arrow Right

Senior Team Lead-Security, Technical Services

The Senior Team Lead, Technical Services is a pivotal role responsible for manag...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Business or Information Technology or related field
  • Master’s degree or equivalent in Information Technology or Business Administration preferred
  • ITIL certification is desirable
  • Relevant technical certifications as required
  • Solid experience in similar role within a related global technology environment
  • Moderate level of experience operationally managing a technical team
  • Solid experience dealing with clients and managing service levels
  • Solid stakeholder engagement experience at all levels in the organization
  • Seasoned knowledge of technical services, IT service management, and related technologies
  • Ability to stay up to date with industry trends, emerging technologies, and best practices
Job Responsibility
Job Responsibility
  • Provides operational leadership team to a team of individuals accountable for service offer management
  • Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
  • Investigates and solves client problems which have been escalated by the team
  • Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery
  • Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
  • Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management
  • Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions
  • Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures
  • Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements
  • Assists with the analysis of statistics and other data to determine the level of client service provided
  • Fulltime
Read More
Arrow Right

Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead

The Senior Technical Services Cross Technology Systems Integration Specialist at...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right

Senior Team Lead, Managed Services Client Service Desk

The Senior Team Lead, Managed Services Client Service Desk is a developing subje...
Location
Location
South Africa , Cape Town
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good understanding of the vast range of IT operations and company service offerings
  • Displays excellent levels of client engagement and service orientation
  • Demonstrates operational team management skills and the ability to effectively manage the resources that report to them
  • Good collaboration skills and ability to interact professionally
  • Demonstrates understanding of project management principles
  • Strong documentation skills and expertise in handling escalated customer issues
  • Bachelor's degree or equivalent in information technology or related field
  • Relevant technical certifications preferred
  • ITIL v4 specialist certification and knowledge is preferred
  • ITIL Specialist (Managing Professional) certification is preferred
Job Responsibility
Job Responsibility
  • Responsible for managing a team of service desk agents
  • Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
  • Contributes to the process of managing tickets or calls logged at the service desk
  • Ensures all incidents which are logged, are accurately registered and categorized
  • Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
  • Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
  • Ensures reported faults are investigated and diagnosed
  • Be expected to take ownership and resolve or further escalate escalated incidents
  • Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
  • Ensures relevant actions have been logged to enable tracking
  • Fulltime
Read More
Arrow Right

Senior Technical Lead - Fullstack

At Codvo, we build scalable, future-ready digital platforms that drive real busi...
Location
Location
United States
Salary
Salary:
Not provided
Codvo AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior-level engineering experience with technical leadership responsibilities
  • Strong background in distributed systems and system integration
  • Proven experience with JavaScript / Node.js, including backend services and full-stack applications
  • Prior work on systems involving video capture, ingestion, or streaming is strongly preferred incl. video encoding and processing on device
  • Experience operating in environments with multiple internal teams and complex dependencies
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Act as the technical lead for a scrum team building software deployed on edge devices
  • Design and evolve the end-to-end architecture, including: Edge-hosted software components, Integration with backend SaaS services, Security model spanning device, tenant, and cloud
  • Ensure alignment with enterprise architecture, security, and platform standards
  • Identify and document technical dependencies for each feature
  • Proactively request, negotiate, and follow through on changes to internal dependencies where required
  • Lead integration with internal teams responsible for (not exhaustive): Tenant management, Video ingestion services, Cloud platform and infrastructure (pipelines, deployment, observability)
  • Ensure consistent data flows, APIs, authentication, and authorization across edge and cloud systems
  • Translate product requirements into technically sound, scalable integration designs
  • Lead and actively participate in: Feature refinement and technical breakdown, Sprint planning, Trade-off discussions during delivery
  • Provide technical guidance to engineers during implementation
  • Fulltime
Read More
Arrow Right

Senior Team Lead - AI & Automation

The Senior Team Lead - AI & Automation is responsible for enhancing service deli...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Business Administration or related field
  • ITIL certification
  • Moderate level of experience in managing an information technology services team, preferably within a global matrixed organization
  • Solid experience in a large-scale organization
  • Solid experience working with vendors and/or service providers
  • Solid experience working in a team-oriented, collaborative environment
  • Solid experience in an IT Services role within an information technology services environment
Job Responsibility
Job Responsibility
  • Contributes to the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
  • Oversees the execution of the specific, actionable, and measurable Services goals across the team
  • Gives input on the delivery of the roadmap development of Services service/product offers to be taken to market
  • Gives input on the Services service/product value propositions ensuring that it is easily understood
  • Works with senior management to create strong interlocks between sales force teams and Services delivery
  • Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients
  • Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements
  • Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality
  • Participates in the development and execution of new delivery methodologies and ensures alignment to best practice
  • Contributes to the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from sales to delivery
  • Fulltime
Read More
Arrow Right