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Senior Team Lead, Service Delivery Management

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NTT DATA

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Team Lead in Service Delivery Management at NTT DATA is a pivotal role responsible for leading a team of Service Delivery Specialists, ensuring client satisfaction, and managing service delivery budgets. The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to drive service improvements. A relevant bachelor's degree and certifications such as ITIL and PMP are required. This position is on-site in India.

Job Responsibility:

  • Leads and coaches a team of one or more Service Delivery Specialists
  • Provides support and guidance to the team
  • Provides subject matter expertise to the team
  • Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
  • Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
  • Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
  • Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
  • Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
  • Manages and coordinate the service delivery budget, compile reports and service delivery metrics
  • Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Requirements:

  • Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
  • ITIL Certification, such as ITIL Foundation or higher-level certifications
  • Project Management Professional (PMP) certification desirable
  • Client Relationship Management certification desirable
  • Solid demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
  • Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle
  • Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction
  • Moderate level of experience managing and leading a service delivery team and / or related function
  • Seasoned managed abilities
  • Ability to establish strong relationships with internal stakeholders and external clients
  • Good ability in managing coordinated delivery of service
  • Good written and verbal communication skills
  • Good at solving problems and can use initiative to drive innovation
  • Ability to work well in a pressurized environment
  • Assertive in approach and displays excellent persuasion and influence abilities
  • Highly analytical with proven negotiation skills
  • Passionate, strong initiative, self-driven with commitment to succeed

Nice to have:

  • Project Management Professional (PMP) certification desirable
  • Client Relationship Management certification desirable

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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