Senior Team Lead, Service Delivery Management Job at NTT DATA (Chennai)

Delivery Excellence Senior Team Lead

We are seeking a Delivery Excellence Lead to drive governance, operational perfo...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced individual with more than 10 years working in multinational environments, including at least 5 years in comparable roles
Strategic thinker with strong leadership capability and business acumen
Skilled in agile methodologies with demonstrated success driving implementation
Analytical professional with strong reporting, data analysis, and BI‑tool proficiency
Adept at stakeholder management with a collaborative and continuous‑improvement mindset

Job Responsibility

Lead business and service governance using automation‑enabled performance management and digital dashboards
Drive agile transformation and embed modern ways of working across functions
Manage CAPEX and OPEX planning, ensuring accurate forecasting, disciplined cost control, and seamless use of financial governance workflows
Support the development of business cases that align to organisational priorities and ensure financial clarity
Enable cross‑functional alignment, harmonisation of processes, and reuse of best practices across the organisation

What we offer

Opportunities to enhance strategic decision‑making, operational governance, and financial management capabilities
Exposure to agile transformation initiatives and cross‑market collaboration
Growth in automation‑enabled performance management and digital workflow utilisation
Professional development through SAFe, Lean, and analytics‑driven practices

Senior Platform Lead - Service Management

As Senior Platform Lead – Service Management, you will be accountable for defini...

Location

Spain , Malaga

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Expert understanding and background knowledge of Customer Assurance and Ticketing platforms
Proven leadership and thought leadership skills with a self-starter mentality
Exceptional interpersonal and relationship management skills
Confident and influential communication skills
Internationally proven track record with the ability to work with different markets
Ideally, have Partner Management experience
SAFe Agile
TOGAF
ITIL

Job Responsibility

Define, own, and manage the Platform Portfolio strategy for Customer Assurance, Service Performance Management & Ticketing
Work with Product Portfolio, VBTS, VB Technology and Delivery teams to enhance Customer Assurance, Ticketing & Service Performance Monitoring
Lay out a vision for the capability and associated platforms
Construct platform lean business cases
Manage across teams to prioritise and assure delivery across platforms like ServiceNow
Ensure Group B&C products land on the most effective target platform architecture
Work closely with VBTS Domains to ensure platforms work with evolving operational processes
Collate and define a rolling Roadmap of features
Ensure delivery on time and on budget
Own the annual budget planning cycle for this capability set

Senior Team Lead, Managed Services Client Service Desk

The Senior Team Lead, Managed Services Client Service Desk is a developing subje...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A good understanding of the vast range of IT operations and company service offerings
Displays excellent levels of client engagement and service orientation
Demonstrates operational team management skills and the ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Demonstrates understanding of project management principles
Strong documentation skills and expertise in handling escalated customer issues
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is preferred
ITIL Specialist (Managing Professional) certification is preferred

Job Responsibility

Responsible for managing a team of service desk agents
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Ensures reported faults are investigated and diagnosed
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking

Fulltime

Service Management Service Lead

The Service Operation Manager will be responsible for developing and leading a t...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

12-15 years’ work experience
At least 7-8 years’ experience in independently managing service operations
Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
Experience in organizational change management (transformational experience)
Strong leadership skills including effective time management, prioritization, and delegation of work
Excellent communication skills - should be comfortable with customer handling, capable to leading major incident management calls
Responsible/own the Problem management and capability to drive issues towards closure
Experience in coaching and mentoring teams including their performance appraisals
Should be familiar working on ITSM tools (SNOW etc), Jira confluence, MS project etc

Job Responsibility

Developing and leading a team of IT Specialists for day-to-day operations and service lifecycle management involving technical Infrastructure Support operations as part of global Axway Cloud Managed Services
Ensuring the support strategy is in alignment with the overall IT and business direction and meeting the stringent availability KPIs and SLAs
Working and interacting directly with a global management team and stakeholders across the IT groups (e.g. Cloud Infra, Application Management, Cloud COEs, CAB, business owners/users, etc..)

Fulltime

Senior Application Architect and Delivery Lead - Senior Vice President

The Applications Development Group Manager is a senior management level position...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

14+ years of relevant experience
Experience in applications development
Experience in management
Experience managing global technology teams
Working knowledge of industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
Exhibit sound understanding of theories and practices in architecture in multiple related areas
Demonstrated knowledge in the areas of Big Data, Grid Computing, Data Warehousing, Cloud Computing, and programming languages such as Java, Spark and Python
Extensive development expertise in building the high scaled and performant software platforms for data computation and processing
Expert level knowledge of core Java concepts and framework such as Spring Boot, Microservices and well versed with OOPs concepts and design patterns

Job Responsibility

Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Senior Application Architect and Delivery Lead – Bigdata-JavaSpark -Senior Vice President

The Applications Development Group Manager is a senior management level position...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

14+ years of relevant experience
Experience in applications development
Experience in management
Experience managing global technology teams
Working knowledge of industry practices and standards
Consistently demonstrates clear and concise written and verbal communication
Exhibit sound understanding of theories and practices in architecture in multiple related areas
Demonstrated knowledge in the areas of Big Data, Grid Computing, Data Warehousing, Cloud Computing, and programming languages such as Java, Spark and Python
Extensive development expertise in building the high scaled and performant software platforms for data computation and processing
Expert level knowledge of core Java concepts and framework such as Spring Boot, Microservices and well versed with OOPs concepts and design patterns

Job Responsibility

Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Senior QA Lead / Senior QA Automation Lead

Senior QA Lead / Senior QA Automation Lead (Remote Role | Toronto/GTA Preferred ...

Location

Canada , Toronto

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

10+ years of experience in Quality Assurance, QA Automation, and Enterprise Testing within complex enterprise environments
Strong hands-on experience with Selenium, RestAssured, TestNG, Postman, REST APIs, PostgreSQL, SQL, and Java-based automation frameworks
Proven ability to design, build, and maintain scalable automation frameworks from scratch
Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Extensive experience with manual testing, automation testing, API testing, UI testing, integration testing, regression testing, and end-to-end testing
Strong expertise in REST API testing, including validation of payloads, authentication, headers, status codes, JSON/XML services, and backend integrations
Hands-on experience with database testing, SQL querying, PostgreSQL validation, and backend data integrity verification
Experience executing cross-browser UI testing, frontend validation, usability testing, and workflow validation for enterprise web applications
Strong understanding of CI/CD pipelines, Agile/Scrum delivery models, defect management, and QA governance processes
Ability to lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives

Job Responsibility

Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives
Work closely with Project Managers, Developers, Architects, Business Analysts, Operations Teams, and external stakeholders
Coordinate with distributed onshore/offshore teams within fast-paced enterprise delivery environments

Senior Team Lead - AI & Automation

The Senior Team Lead - AI & Automation is responsible for enhancing service deli...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Business Administration or related field
ITIL certification
Moderate level of experience in managing an information technology services team, preferably within a global matrixed organization
Solid experience in a large-scale organization
Solid experience working with vendors and/or service providers
Solid experience working in a team-oriented, collaborative environment
Solid experience in an IT Services role within an information technology services environment

Job Responsibility

Contributes to the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
Oversees the execution of the specific, actionable, and measurable Services goals across the team
Gives input on the delivery of the roadmap development of Services service/product offers to be taken to market
Gives input on the Services service/product value propositions ensuring that it is easily understood
Works with senior management to create strong interlocks between sales force teams and Services delivery
Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients
Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements
Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality
Participates in the development and execution of new delivery methodologies and ensures alignment to best practice
Contributes to the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from sales to delivery

Fulltime

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Senior Team Lead, Service Delivery Management

Job Description

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