CrawlJobs Logo

Senior Team Lead - AI & Automation

India, Mumbai · Job Posted June 10, 2026
Apply Position
Job Link Share

Job Description

The Senior Team Lead - AI & Automation is responsible for enhancing service delivery and client satisfaction while managing a team in a collaborative environment. Candidates should have a bachelor's degree in Information Technology or Business Administration, ITIL certification, and moderate experience in managing IT services teams. Key responsibilities include overseeing measurable service goals, mentoring team members, and collaborating with vendors. Strong skills in IT service management and Managed Services are essential for success in this role.

Job Responsibility

  • Contributes to the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
  • Oversees the execution of the specific, actionable, and measurable Services goals across the team
  • Gives input on the delivery of the roadmap development of Services service/product offers to be taken to market
  • Gives input on the Services service/product value propositions ensuring that it is easily understood
  • Works with senior management to create strong interlocks between sales force teams and Services delivery
  • Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients
  • Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements
  • Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality
  • Participates in the development and execution of new delivery methodologies and ensures alignment to best practice
  • Contributes to the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from sales to delivery
  • Contributes to service delivery excellence, identifying new business opportunities where applicable
  • Manages and mentors the team within remit to ensure achievement of team and individual objectives
  • Collaborates with vendors and partners to ensure seamless integration of third-party services within the services environment
  • Generates regular service performance reports, analyzing key metrics and trends, and providing insights to improve service delivery
  • Maintains an up-to-date service catalogue with service offerings and corresponding service level agreements

Requirements

  • Bachelor's degree or equivalent in Information Technology or Business Administration or related field
  • ITIL certification
  • Moderate level of experience in managing an information technology services team, preferably within a global matrixed organization
  • Solid experience in a large-scale organization
  • Solid experience working with vendors and/or service providers
  • Solid experience working in a team-oriented, collaborative environment
  • Solid experience in an IT Services role within an information technology services environment

Nice to have

Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Senior Team Lead - AI & Automation

8 matching positions

Senior QA Lead / Senior QA Automation Lead

Senior QA Lead / Senior QA Automation Lead (Remote Role | Toronto/GTA Preferred ...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
myticas.com Logo
Myticas Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Quality Assurance, QA Automation, and Enterprise Testing within complex enterprise environments
  • Strong hands-on experience with Selenium, RestAssured, TestNG, Postman, REST APIs, PostgreSQL, SQL, and Java-based automation frameworks
  • Proven ability to design, build, and maintain scalable automation frameworks from scratch
  • Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
  • Extensive experience with manual testing, automation testing, API testing, UI testing, integration testing, regression testing, and end-to-end testing
  • Strong expertise in REST API testing, including validation of payloads, authentication, headers, status codes, JSON/XML services, and backend integrations
  • Hands-on experience with database testing, SQL querying, PostgreSQL validation, and backend data integrity verification
  • Experience executing cross-browser UI testing, frontend validation, usability testing, and workflow validation for enterprise web applications
  • Strong understanding of CI/CD pipelines, Agile/Scrum delivery models, defect management, and QA governance processes
  • Ability to lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives
Job Responsibility
Job Responsibility
  • Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
  • Lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives
  • Work closely with Project Managers, Developers, Architects, Business Analysts, Operations Teams, and external stakeholders
  • Coordinate with distributed onshore/offshore teams within fast-paced enterprise delivery environments
Read More
Arrow Right

Senior Zendesk AI, Automation & Execution Lead

Cleverbridge seeks a senior, hands-on Zendesk expert to accelerate execution of ...
Location
Location
Ukraine
Salary
Salary:
Not provided
n-ix.com Logo
N-iX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced Zendesk Enterprise administration and architecture experience
  • Hands‑on experience implementing Zendesk AI features including AI Agents and Copilot
  • Strong experience building automation frameworks, triggers, workflows, and routing logic
  • Experience designing scalable support operations focused on deflection and cost‑to‑contact reduction
  • Ability to independently scope, structure, and execute complex CX technology initiatives
Job Responsibility
Job Responsibility
  • Rapidly ramp up on the existing Cleverbridge Zendesk environment, including architecture, workflows, automations, integrations, reporting setup, and AI configuration
  • Audit the current Zendesk configuration and identify opportunities to improve automation and deflection
  • Translate roadmap initiatives into structured, time‑boxed execution plans with milestones
  • Lead hands‑on configuration and implementation of AI and automation capabilities
  • Design scalable automation architecture and clean up existing configuration where necessary
  • Work alongside the internal Zendesk administrator and CXM team members who will continue owning BAU and maintenance
  • Assign and coordinate initiative-related tasks with internal team members where support is required
  • Provide weekly progress updates and highlight blockers or dependencies
What we offer
What we offer
  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits
  • Parttime
Read More
Arrow Right
New

Senior Test Automation & AI Quality Engineering Lead - VOIS

We are seeking a highly experienced and hands-on Test Automation and Quality Eng...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience (15+ years) in Test Automation and Quality Engineering with strong hands-on expertise
  • Proficient in programming languages such as Java, JavaScript, TypeScript or Python with solid understanding of OOP and design patterns
  • Skilled in automation tools and frameworks including Playwright (preferred), Selenium, Appium and Tosca
  • Experience with API automation using REST Assured, Postman or Karate
  • Knowledge of BDD frameworks such as Cucumber or SpecFlow and unit testing tools like JUnit or TestNG
  • Familiarity with CI/CD tools including Azure DevOps (essential), Jenkins, Git and container technologies
  • Understanding of AI/GenAI applications in testing, including prompt engineering and intelligent automation solutions
  • Experience with cloud platforms and testing microservices architectures
  • Strong leadership, communication and stakeholder engagement capabilities across global environments
  • Data-driven, collaborative and committed to continuous improvement and innovation
Job Responsibility
Job Responsibility
  • Define and lead a unified automation strategy across UI, API, mobile, integration and end-to-end testing
  • Establish enterprise-wide governance, standards, frameworks and reusable automation assets
  • Drive shift-left and shift-right testing within Agile and SAFe environments
  • Measure and improve automation effectiveness using key metrics such as coverage, cycle time and defect leakage
  • Architect and evolve scalable automation frameworks using Playwright, Selenium and modern design principles
  • Lead API-first testing strategies for microservices and cloud-native platforms
  • Ensure robust test data management, service virtualisation and environment readiness
  • Integrate automation into CI/CD pipelines using Azure DevOps and related tools
  • Champion AI-led testing innovations including self-healing scripts, predictive analytics and GenAI-powered test generation
  • Evaluate and scale AI agents and LLM-based tools for autonomous test execution and analysis
What we offer
What we offer
  • Opportunity to lead large-scale AI-driven quality engineering transformation initiatives
  • Exposure to global Vodafone markets and cross-functional collaboration
  • Work with cutting-edge automation, AI and GenAI tools and frameworks
  • Career growth in a strategic and innovation-focused environment
  • A culture that supports continuous learning, diversity and inclusive collaboration
  • Fulltime
Read More
Arrow Right

Senior Platform Engineer - CI/CD & AI Automation (AI-first)

Groupon is undergoing a critical platform transformation, modernizing its core d...
Location
Location
Czechia , Prague
Salary
Salary:
Not provided
groupon.com Logo
Groupon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of dedicated experience in Platform Engineering, DevOps, or Infrastructure roles
  • Deep expertise building, scaling, and migrating CI/CD systems, with strong practical experience in Jenkins and/or GitHub Actions
  • Expertise in scripting and automation (Python, Go, or Bash)
  • Solid understanding of container technologies, Kubernetes, and cloud build systems
  • Proven experience leveraging AI tooling (e.g., Claude Code, code analysis) to meaningfully increase developer output and optimize platform work
  • Excellent communication and ability to drive technical decisions across multiple platform and product teams
Job Responsibility
Job Responsibility
  • Platform Transformation: Lead the design, planning, and execution of the Jenkins-to-GitHub Actions migration across a large portfolio of microservices
  • Pipeline Engineering: Design and optimize high-performance, secure, and observable CI/CD workflows across GitHub Actions, Jenkins, and Kubernetes environments
  • AI-First Automation: Drive an AI-First workflow by leveraging tools (e.g., Copilot, code generation) to eliminate infrastructure toil, accelerate development, and analyze pipeline failures
  • Core Automation: Develop robust platform automation (e.g., Python, Go, Bash) to improve build efficiency, artifact caching, reliability, and repository hygiene
  • Security & Compliance: Harden CI/CD infrastructure with robust controls for secrets management, RBAC, audit logging, and secure runner design
  • Observability: Implement and enhance CI/CD observability using tools like Prometheus, Grafana, and OpenTelemetry to provide deep insights into performance and reliability
  • Technical Leadership: Mentor engineers and partner across Cloud, Security, and Developer Experience teams to define and evolve our end-to-end delivery platform architecture
Read More
Arrow Right

Full-stack Engineering Team Lead - Senior Vice President

We are looking for hands-on full-stack engineering team leads who are passionate...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 14+ (flexible) years of experience as a Software Engineer/Developer using Java
  • Experience mentoring and providing technical leadership for teams of 5 or more developers
  • Multiple years of experience with software engineering best practices (unit testing, automation, design patterns, peer review, etc.)
  • Clear understanding of Data Structures and Object Oriented Principles using Java
  • Multiple years of experience architecting and building horizontally scalable, highly available, highly resilient, and low latency applications
  • Multiple years of experience with Cloud-native development and Container Orchestration tools (Serverless, Docker, Kubernetes, OpenShift, etc.)
  • Multiple years of experience on Service Oriented and MicroServices architectures, including REST and GraphQL implementations
  • Experience working with AI-assisted development tools such as GitHub Copilot, Devin, and Claude Code
Job Responsibility
Job Responsibility
  • Serve as the code-contributing leader of an Agile team, guiding them to deliver sprint goals and solve technical challenges across multiple workstreams
  • Design, document, and develop world-class enterprise applications leveraging the latest technologies and design patterns
  • Provide strategic influence and exercise control over team resources, budget management and planning, while monitoring end results
  • Utilize in-depth knowledge of concepts and procedures within your own area and basic knowledge of other areas to resolve issues
  • Ensure essential procedures are followed and contribute to defining standards
  • Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
  • Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
  • Influence and negotiate with senior leaders across functions, as well as communicate with external parties, as necessary
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Fulltime
Read More
Arrow Right

Senior Lead – AI Engineering (LangGraph / Haystack / RAG Systems)

At Codvo.ai, we are building NeIO — an AI-native enterprise platform powering in...
Location
Location
United States
Salary
Salary:
Not provided
Codvo AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–12 Years
  • Hugging Face Transformers, spaCy, Haystack, OpenAI APIs
  • LangGraph, LangChain, retrieval orchestration, context window optimization
  • Qdrant, FAISS, Pinecone, or Weaviate
  • FastAPI, RESTful API design, async Python
  • Pandas, DuckDB, PySpark, Airbyte (preferred)
  • QGIS, PostGIS, GeoPandas
  • MLflow, DVC, Docker, Kubernetes
  • Git, GitHub Actions, CI/CD automation
Job Responsibility
Job Responsibility
  • Architect & Lead: Design and oversee RAG pipelines using LangGraph, Haystack, LangChain, and OpenAI APIs for NeIO applications
  • Mentor & Guide: Manage a team of 3–5 AI engineers
  • perform code reviews, pair programming, and architecture reviews
  • Build & Integrate: Develop FastAPI-based microservices and vectorized retrieval layers (Qdrant, FAISS, Pinecone)
  • Optimize & Scale: Tune embedding quality, latency, and retrieval precision across multi-tenant data lakes
  • Collaborate with Data & GIS Teams: Integrate structured and spatial data using PostGIS, QGIS, GeoPandas
  • Implement Governance: Establish model observability, explainability metrics, and audit trails
  • Drive Delivery: Translate business workflows (e.g., LeaseOps, Recon) into AI automation pipelines with measurable ROI
  • Evangelize Open Source AI: Advocate for enterprise-grade, open-source-first design principles
What we offer
What we offer
  • Build on the NeIO platform, a rapidly evolving enterprise AI stack
  • Lead real-world agentic AI systems for billion-dollar industries
  • Collaborate with a global team of AI researchers, domain SMEs, and engineers
  • Competitive compensation with performance-linked RSUs
  • Flexible, innovation-driven environment with direct impact on product evolution
  • Fulltime
Read More
Arrow Right

Senior Lead – AI Engineering (LangGraph / Haystack / RAG Systems)

As Senior Lead – AI Engineering, you will own the end-to-end architecture, deliv...
Location
Location
India , Pune
Salary
Salary:
Not provided
Codvo AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hugging Face Transformers, spaCy, Haystack, OpenAI APIs
  • LangGraph, LangChain, retrieval orchestration, context window optimization
  • Qdrant, FAISS, Pinecone, or Weaviate
  • FastAPI, RESTful API design, async Python
  • Pandas, DuckDB, PySpark, Airbyte (preferred)
  • QGIS, PostGIS, GeoPandas
  • MLflow, DVC, Docker, Kubernetes
  • Git, GitHub Actions, CI/CD automation
Job Responsibility
Job Responsibility
  • Architect & Lead: Design and oversee RAG pipelines using LangGraph, Haystack, LangChain, and OpenAI APIs for NeIO applications
  • Mentor & Guide: Manage a team of 3–5 AI engineers
  • perform code reviews, pair programming, and architecture reviews
  • Build & Integrate: Develop FastAPI-based microservices and vectorized retrieval layers (Qdrant, FAISS, Pinecone)
  • Optimize & Scale: Tune embedding quality, latency, and retrieval precision across multi-tenant data lakes
  • Collaborate with Data & GIS Teams: Integrate structured and spatial data using PostGIS, QGIS, GeoPandas
  • Implement Governance: Establish model observability, explainability metrics, and audit trails
  • Drive Delivery: Translate business workflows (e.g., LeaseOps, Recon) into AI automation pipelines with measurable ROI
  • Evangelize Open Source AI: Advocate for enterprise-grade, open-source-first design principles.
What we offer
What we offer
  • Build on the NeIO platform, a rapidly evolving enterprise AI stack
  • Lead real-world agentic AI systems for billion-dollar industries
  • Collaborate with a global team of AI researchers, domain SMEs, and engineers
  • Competitive compensation with performance-linked RSUs
  • Flexible, innovation-driven environment with direct impact on product evolution.
  • Fulltime
Read More
Arrow Right

Senior AI Lead

We are seeking an expert practitioner and thought leader to join our team as a S...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of experience in software engineering, with at least 5-7 years in a senior, hands-on AI/ML engineering role
  • Deep, hands-on experience building and deploying sophisticated, large-scale AI systems
  • Proven, practical expertise in modern AI techniques, specifically designing, building, and optimizing Retrieval-Augmented Generation (RAG) pipelines
  • Demonstrable experience in architecting and developing agentic AI ecosystems (e.g., using frameworks like LangChain, LlamaIndex, Autogen, or custom-built agentic frameworks)
  • Expert-level knowledge of AI evaluation methodologies and frameworks
  • Must have practical experience designing and implementing automated evaluation pipelines at scale to test for quality, toxicity, hallucination, and accuracy
  • Expert-level programming skills, particularly in Python, and deep familiarity with major AI/ML libraries (e.g., PyTorch, Hugging Face, LangChain, LlamaIndex, Scikit-learn)
  • Strong experience with LLM Operations (LLMOps/MLOps), including model deployment, monitoring, fine-tuning, and lifecycle management
  • Solid experience with cloud platforms (AWS, Azure, GCP) and their associated AI/ML services
  • A true practitioner with a passion for staying hands-on and writing code
Job Responsibility
Job Responsibility
  • AI Practice Leadership: Act as a senior technical authority to help define and scale our AI engineering practices. Create reference architectures, development blueprints, and best-practice guidelines for building advanced AI solutions
  • Hands-On Prototyping & Framework Development: Lead the design and development of core AI frameworks and libraries. Build production-quality proof-of-concepts and reference implementations for complex patterns like advanced RAG pipelines and multi-agent systems
  • AI Evaluation at Scale: Architect and implement a comprehensive, enterprise-grade AI evaluation framework. This includes defining key metrics, developing automated testing pipelines, and establishing processes to continuously evaluate the performance, accuracy, safety, and cost of our AI models and systems
  • Technical Mentorship & Evangelism: Serve as a senior mentor to AI engineers across the organization. Evangelize best practices in AI engineering, MLOps, and system evaluation through workshops, documentation, and direct consultation
  • Expert Consultation: Act as the go-to expert for application teams on advanced AI topics. Provide deep technical guidance on architecture, tool selection, and implementation challenges related to RAG, agentic systems, and large-scale deployment
  • Practical Problem Solving: Partner with business and technology teams to tackle the most challenging problems. Apply your deep expertise to architect and deliver practical, efficient, and scalable AI solutions that create tangible business value
  • Fulltime
Read More
Arrow Right