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Senior Talkmobile Manager

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Vodafone

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Location:
United Kingdom , Newbury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

You’re about to step into a career-defining role where you’ll shape the future of Talk Mobile and help us build something extraordinary. As part of the team creating the UK’s biggest mobile network, you’ll lead with vision and purpose, driving innovation and customer-centricity every step of the way.

Job Responsibility:

  • Own Talk Mobile’s brand and commercial strategy, ensuring it aligns with our broader business priorities
  • Take full responsibility for Talk’s P&L, driving growth through retention, pricing, and campaign performance
  • Define and deliver a compelling proposition roadmap, introducing new products and services that delight customers
  • Monitor and optimize product performance to keep us competitive and relevant in the market
  • Lead the customer experience strategy, improving satisfaction and loyalty while managing key metrics like NPS and Ofcom compliance
  • Oversee care operations through outsourced partnerships, ensuring exceptional service delivery
  • Manage technology operations, safeguarding system stability, compliance, and operational excellence
  • Champion a culture of accountability and customer-first thinking across all commercial, care, and delivery functions

Requirements:

  • Senior leadership experience in telecoms or consumer services, spanning brand, commercial, and operational domains
  • Proven track record in brand strategy, proposition development, and campaign execution
  • Understanding of CVM, retention, and base management strategies
  • Experience in customer experience and care operations, including regulatory and accessibility standards
  • Confidence in managing technology operations across digital and operational platforms
  • Experience successfully managing outsourced care and delivery partners
  • Highly analytical, with strong performance management skills
  • Excel at stakeholder management and cross-functional collaboration
What we offer:
  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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