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You’re about to step into a career-defining role where you’ll shape the future of Talk Mobile and help us build something extraordinary. As part of the team creating the UK’s biggest mobile network, you’ll lead with vision and purpose, driving innovation and customer-centricity every step of the way.
Job Responsibility:
Own Talk Mobile’s brand and commercial strategy, ensuring it aligns with our broader business priorities
Take full responsibility for Talk’s P&L, driving growth through retention, pricing, and campaign performance
Define and deliver a compelling proposition roadmap, introducing new products and services that delight customers
Monitor and optimize product performance to keep us competitive and relevant in the market
Lead the customer experience strategy, improving satisfaction and loyalty while managing key metrics like NPS and Ofcom compliance
Oversee care operations through outsourced partnerships, ensuring exceptional service delivery
Manage technology operations, safeguarding system stability, compliance, and operational excellence
Champion a culture of accountability and customer-first thinking across all commercial, care, and delivery functions
Requirements:
Senior leadership experience in telecoms or consumer services, spanning brand, commercial, and operational domains
Proven track record in brand strategy, proposition development, and campaign execution
Understanding of CVM, retention, and base management strategies
Experience in customer experience and care operations, including regulatory and accessibility standards
Confidence in managing technology operations across digital and operational platforms
Experience successfully managing outsourced care and delivery partners
Highly analytical, with strong performance management skills
Excel at stakeholder management and cross-functional collaboration