Senior Talent Consultant

• Ensure successful delivery of the ongoing program requirements
• Day-to-Day Operations - work closely with the Service Delivery and back-office teams
• Supplier/Vendor Operations - actively manage the reporting and KPIs to ensure supplier performance
• Billing, Reporting & Analytics - ensure accurate and timely billing, reporting and ongoing analysis
• Project Management - overall responsibility for management and implementation of program/project modifications and enhancements
• Continuous Improvement - use experience, data, and analytics to drive improvements in program process, utilization, and satisfaction
• Escalation Management - proactively identify and successfully manage through day-to-day issues
• VMS Management - build a strong relationship with the VMS Supplier
• Client Relationship & Satisfaction Management - develop and maintain business relationships with key client stakeholders and hiring managers
• General Thought Leadership - be viewed as the subject matter expert to the client
• Communication - delivery of relevant corporate, client and team communications
• Issue Resolution - ongoing management and resolution of any program/team/people issues

• Knowledge of: Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), Human Resources (HR)
• Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance
• Strong experience, and detail orientation, in report development, management, and QA
• Experience in identifying and leading initiatives for process improvement
• Project Management experience
• Effective communication, presentation, time management, organization, and planning techniques
• MS Excel and MS PowerPoint
• Experienced with Business Intelligence tools and driving decisions using analytics
• Ability to: Demonstrate a track record of growing and maturing client relationships
• Demonstrate fiscal responsibility for account management
• Manage by influence
• Demonstrate excellent communication
• Problem solve and present conceptual information to all levels of internal and external management
• Initiate, recommend, or provide solutions through designated channels
• Build and execute project plans
• Manage data collection and reports for regular and ad hoc reporting needs

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