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Senior TAC Engineer – Aruba Switching

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Hewlett Packard Enterprise

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Location:
India , Chennai

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Senior TAC Engineer – Aruba Switching. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces.

Job Responsibility:

  • Own complex L2/L3 switching cases escalated from L1 TAC
  • Perform deep‑dive fault isolation, protocol‑level analysis, and advanced debugging
  • Lead Sev‑1 / Sev‑2 incident resolution until service restoration
  • Provide timely executive‑ready updates during high‑impact outages
  • Drive cases to resolution while maintaining strict SLA compliance
  • Troubleshoot advanced Layer 2/3 protocols (STP, LACP, OSPF, BGP, VRFs, ECMP)
  • Handle VSX high‑availability scenarios (peer‑keepalive, ISL split‑brain recovery, ISSU upgrades)
  • Analyze system/hardware performance (CPU, memory, TCAM, QoS, optics)
  • Deliver full RCA reports with timeline, impact, and prevention actions
  • Escalate to L3 Engineering with reproducible test cases, packet captures, and crash logs
  • Act as customer technical authority during engineering engagements
  • Mentor L1 TAC engineers, review case quality, and improve troubleshooting standards
  • Participate in bug scrubs, feature readiness reviews, and executive outage bridges
  • Influence product defect prioritization with Engineering & Product Management

Requirements:

  • Bachelor’s degree in Engineering / Computer Science / IT
  • 4–7 years in enterprise switching TAC, network engineering, or campus/data‑center networking
  • Deep understanding of Layer 2/3 protocols, routing convergence, and high‑availability designs
  • Strong packet‑level troubleshooting using PCAPs and Wireshark advanced filters
  • Expert knowledge of Aruba AOS‑CX architecture, VSX, advanced LACP, and Central‑managed switching
  • Familiarity with AOS‑CX REST APIs, automation, and telemetry
  • Linux log analysis, crash/core dump interpretation
  • Executive‑level communication during outages
  • Calm, decisive decision‑making under pressure
  • Strong ownership mindset and cross‑functional collaboration skills
  • Ability to coach and mentor junior engineers

Nice to have:

  • Python scripting for basic log parsing
  • Aruba ACSP/ACSX certification
  • CCNP Enterprise / Data Center certification
  • ITIL Expert certification
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment

Additional Information:

Job Posted:
January 18, 2026

Work Type:
Hybrid work
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