Senior Systems Trainer

• Manage a team of Trainers. First point of escalation for the trainers, facilitate and support their skill development and growth
• Lead Trainer supporting branches during implementation, remotely and onsite
• Provides timely resolution of internal customer support tickets using appropriate resources such as our knowledgebase and other resources, writes KB articles as needed. Assists branches on the live Support Line
• Creates and delivers training resources for the most commonly used company software and administrative software, primarily HCHB and CellTrak/EVV
• Subject Matter expert of the HCHB system - including all service lines (Personal Care in particular), providing support to end users as needed
• Subject matter expert on all EVV systems and integration with billing systems & aggregators
• Monitors EVV to ensure procedures and processes are working properly
• Assists with UAT/testing of application upgrades, integration and customizations - HCHB, CellTrak/EVV, ADP and other applications such as LMS or Document Management
• Exhibit excellent interpersonal and communication skills necessary to interact with staff members in all departments and branches, and external vendors
• Always maintains a high degree of confidentiality due to access to HIPAA protected and sensitive information
• Abides by all regulations, policies, procedures and standards
• Performs other duties and project responsibilities as assigned by manager

• Degree in Business, IT or Education
• Outstanding organization and motivation skills, attention to detail and curiosity
• Experience with managing direct reports
• Ability to manage multiple projects including the most complex, within a prescribed timeframe
• Must be flexible and able to successfully multi-task
• Position requires a high level of independent judgment in planning and achieving position objectives and attainment of project goals in a quality manner within required milestones and timelines
• Analytical and problem solving skills, with the ability to clearly document system or operations weaknesses along with recommendations for improvements
• Strong verbal and written skills to facilitate project planning, reporting, training and communication both internal & external to Addus
• Must be able to effectively communicate with all levels of branch personnel, middle & senior management
• Computer proficiency required: Including intermediate level knowledge in the Microsoft Suite
• Ability to Travel

Experience with Personal Care either in a branch or in a support role