Senior Systems Support Engineer Job at Thoughtworks (São Paulo)

Senior Systems & Mission Support Engineer

NewSpace Technical is proud to be partnering with an innovative and rapidly grow...

Location

United Kingdom , Glasgow

Salary:

Not provided

NewSpace Technical

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Systems Engineering, Physics, Applied Science, or a related discipline
5-8 years of experience in technical, systems, or engineering-focused roles
Strong understanding of complex multidisciplinary systems and system-level engineering principles
Experience supporting customers or external stakeholders in technical environments
Proven ability to diagnose and resolve complex technical issues
Experience working across engineering and production teams
Exposure to product integration within larger systems
Previous experience mentoring or supporting junior engineers
Ability to communicate confidently with both customers and technical stakeholders

Job Responsibility

Act as the primary technical interface for customers throughout integration, testing, and operational phases
Lead complex technical discussions with confidence, providing expert guidance on system performance, integration, and troubleshooting
Proactively identify technical risks and ensure successful implementation of customer missions
Own and drive resolution of critical technical issues from investigation through to closure
Guide customers through payload integration activities and support successful deployment into larger spacecraft systems
Diagnose and resolve complex cross-system issues involving hardware, software, electronics, and integrated systems
Analyse performance data and translate findings into actionable technical recommendations
Investigate anomalies and system-level behaviours in operational mission environments
Take ownership of technically ambiguous challenges and drive structured resolutions
Develop a deep understanding of product behaviour within real-world customer missions and operational environments

What we offer

Working on real-world space missions with international customers
Exposure to advanced aerospace technologies and complex engineering challenges
A highly visible role with direct impact on mission success and customer outcomes
Collaboration with passionate experts across engineering, systems, and operations
The opportunity to influence product development through real-world customer and mission feedback
Competitive salary and benefits package
Flexible hybrid/remote working arrangements

Fulltime

Senior Systems Operations Engineer - L2 Support

Wells Fargo is seeking a Senior Systems Operations Engineer. In this role, you w...

Location

India , Hyderabad

Salary:

Not provided

Wells Fargo

Expiration Date

Until further notice

Requirements

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bachelor/master's degree with Experience in Application Production Support background
Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys)
Good understanding of ITIL concepts like - Incident, Problem and change management
Ability to communicate clearly and concisely to stakeholders
Batch Monitoring and email queue support
Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired
Good understanding and experience on cloud support - PCF & Azure
Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM

Job Responsibility

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners
Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents
Oversee and ensure nightly batch completes within agreed business SLAs
Fixing the production issues to have zero business impact and ensuring that the SLAs are being met

Fulltime

Senior Enterprise Systems Integration and Support Engineer

The IT Enterprise Team empowers mobile.de by delivering robust systems and seaml...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

Bachelor’s in Computer Science, Information Systems, or related field
7+ years with collaboration platforms (e.g., Slack, Google Workspace)
5+ years with IAM solutions (Okta, Sailpoint, etc.)
Strong knowledge of security frameworks, compliance, and data retention
Skilled in automation (Bash, Python, APIs) and cloud/hybrid environments (AWS, GCP)
Familiar with compliance standards (NIS2, SOX, GDPR)
Experienced in ITSM tools, process optimization, and service delivery
Proficient in leveraging AI for automation and smart solutions
Excellent troubleshooting, communication, and stakeholder management
Proven leadership in complex projects and technical mentorship

Job Responsibility

Lead the maintenance, optimization, and troubleshooting of Slack workspace configurations and integrations
Oversee Google Workspace administration, including advanced user management, application integrations, and automation
Drive improvements in ITSM workflows, incident management processes, and service delivery
Architect and implement automation solutions to enhance collaboration efficiency and user experience
Manage and optimize Okta applications and integrations, ensuring security and scalability
Develop, enforce, and continuously improve security policies, procedures, and compliance frameworks
Design and maintain retention automation systems for data governance and regulatory compliance
Lead security assessments, remediation strategies, and participate in transition and migration projects
Serve as an escalation point for complex technical issues and mentor junior team members
You may also be required to take on on-call duties in the future as our operational needs evolve

What we offer

Recharge with 28 days of paid time off
Stay mobile with a €50 monthly transportation/mobility allowance
Keep growing with a development budget and access to coaching
Family first - enjoy up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave
Learn anytime, anywhere with our online and offline library
Get rewarded with an attractive base salary and participation in our annual incentive plans
Work from anywhere - up to 20 days per year from wherever you feel most productive
Prioritize your well-being with a 24/7 Employee Assistance Programme for you and your immediate family

Fulltime

Senior Engineer – (Systems Engineering, Enterprise Infra & Platform Support)

The Senior Infrastructure & Platform Support Engineer provides end-to-end techni...

Location

United States , Chevy Chase

Salary:

80000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Experience leading engineering efforts or owning internal, enterprise-scale platforms and working directly with enterprise customers
Familiarity with enterprise application lifecycle (selection, deployment, user adoption, decommission, integration layers)
Strong background in enterprise infrastructure supporting Windows and Linux systems, including builds, configuration, hardening, and troubleshooting
Advanced skills with Windows Server, Active Directory, authentication protocols (Kerberos / LDAP / SAML / OAuth), and Azure AD/identity integrations
Solid Linux administration experience (Ubuntu, RHEL, or equivalent), with certifications preferred
Proficiency in automation and scripting (PowerShell, Bash, Python)
Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, routing, VPNs, firewalls, load balancers, VLANs, and secure connectivity
Hands-on experience with cloud platforms (Azure/AWS), hybrid environments, virtualization (vSphere/Hyper-V), and containers (Docker, Kubernetes)
Knowledge of monitoring and observability tools, such as Prometheus, Grafana, or equivalent solutions
Familiarity with database concepts, performance tuning, and integration of MySQL/PostgreSQL/SQL Server/Oracle with enterprise systems

Job Responsibility

Provide technical leadership to ensure strong engineering standards and operational excellence
Support, configure, and maintain both Linux and Windows server platforms, including application servers, integration components, and system services
Design and implement infrastructure solutions for workplace technologies including but not limited to digital mailroom, physical security & safety, and real estate facility management technology platforms—covering on-prem systems, hybrid setups, and SaaS applications
Build production-ready configurations emphasizing reliability, maintainability, scalability, and testability
Lead incident response, troubleshooting, root-cause analysis, and drive ongoing performance optimization
Execute DevOps activities including CI/CD pipeline management, automation scripting, monitoring setup, and Infrastructure as Code
Ensure platform observability through logging, alerting, dashboards, and automated health checks
Apply secure design practices, compliance controls, network segmentation, encryption, and access management
Manage platform lifecycle activities such as patching, upgrades, capacity planning, backups, disaster recovery and identifying opportunities for automation and standardization
Collaborate with cross-functional teams, vendors, and senior engineers, communicating clearly with technical and non-technical stakeholders

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Senior Systems Engineer, Financial Systems

We’re looking for a Senior Systems Engineer, Financial Systems to support and ev...

Location

India , Bengaluru

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

6-8+ years of experience working with NetSuite or enterprise financial systems in an ERP or financial systems role
Strong expertise configuring and supporting NetSuite financial modules including GL, AR, and revenue recognition
Solid understanding of accounting processes including Record to Report and financial close workflows
Experience building reports, saved searches, dashboards, and workflows within NetSuite
Strong analytical and problem-solving skills with attention to detail and data accuracy
Ability to partner effectively with Finance, Accounting, and cross-functional teams
Excellent communication and documentation skills

Job Responsibility

Configure, maintain, and optimize NetSuite financial modules including GL, AR, ARM, and financial reporting
Partner with Accounting and Finance stakeholders to support Record to Report and financial close processes within NetSuite
Develop and maintain workflows, saved searches, reports, and dashboards to support financial operations and reporting needs
Support month-end and quarter-end close processes by ensuring accurate system configuration and reliable financial data
Maintain strong system controls, audit readiness, and documentation of system configurations and financial processes
Troubleshoot and resolve NetSuite-related issues through the Financial Systems Jira support queue
Collaborate with Finance, Accounting, and the internal Systems Engineering team on enhancements and system improvements
Ensure accurate data flows between NetSuite and connected systems such as Coupa and other finance tools
Identify opportunities to automate accounting processes and improve operational efficiency within NetSuite
Contribute to the long-term roadmap for financial systems and accounting automation

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Senior Systems Engineer / Server Engineer

We are seeking an experienced Senior Systems Engineer / Server Engineer with dee...

Location

United States , Celebration, FL

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in server engineering or systems administration
Hands‑on experience with: VRealize Automation
VRealize Operations
VMware vSphere 8.x, ESXi, vCenter, vSAN, VDS
Strong troubleshooting and analytical abilities
Experience delivering documentation, training, and knowledge‑sharing
Familiarity with enterprise documentation tools
Experience with automation tools such as PowerShell or Ansible
Bachelor’s degree in a related field (or equivalent experience)

Job Responsibility

Conduct comprehensive assessments of existing server and VMware environments to identify configuration gaps, performance issues, and improvement opportunities
Contribute to the design and deployment of optimized server architectures supporting large‑scale, distributed footprints
Create and maintain detailed documentation, including topology diagrams, configuration guides, connectivity maps, and operational procedures
Ensure all materials adhere to organizational compliance expectations, including security and password‑management standards
Deliver cross‑training sessions and knowledge‑transfer workshops to internal teams as needed
Develop written training materials, process guides, and reference documentation
Provide Tier 3 support for server‑related escalations
Collaborate closely with network, engineering, and application teams to resolve issues and support ongoing initiatives
Participate in capacity planning, disaster recovery exercises, and environment readiness reviews
Support VMware lifecycle tasks including configuration, optimization, and migrations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Systems Engineer / Server Engineer

We are seeking an experienced Senior Systems Engineer / Server Engineer with dee...

Location

United States , Celebration, FL

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in server engineering or systems administration
Hands‑on experience with: VRealize Automation
VRealize Operations
VMware vSphere 8.x, ESXi, vCenter, vSAN, VDS
Strong troubleshooting and analytical abilities
Experience delivering documentation, training, and knowledge‑sharing
Familiarity with enterprise documentation tools
Experience with automation tools such as PowerShell or Ansible
Bachelor’s degree in a related field (or equivalent experience)

Job Responsibility

Conduct comprehensive assessments of existing server and VMware environments to identify configuration gaps, performance issues, and improvement opportunities
Contribute to the design and deployment of optimized server architectures supporting large‑scale, distributed footprints
Create and maintain detailed documentation, including topology diagrams, configuration guides, connectivity maps, and operational procedures
Ensure all materials adhere to organizational compliance expectations, including security and password‑management standards
Deliver cross‑training sessions and knowledge‑transfer workshops to internal teams as needed
Develop written training materials, process guides, and reference documentation
Provide Tier 3 support for server‑related escalations
Collaborate closely with network, engineering, and application teams to resolve issues and support ongoing initiatives
Participate in capacity planning, disaster recovery exercises, and environment readiness reviews
Support VMware lifecycle tasks including configuration, optimization, and migrations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Technical Support Engineer - Platinum Support

As a Senior Technical Support Engineer for our Platinum Support team, you will p...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent practical experience
5+ years of experience in a technical support or network engineering role
Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
Proven ability to independently debug broad and complex networks with mixed media and protocols
Flexibility to work required shift hours, which may include afternoons, evenings, and weekends

Job Responsibility

Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation

Fulltime

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Senior Systems Support Engineer

Job Description

Job Responsibility

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