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Wells Fargo is seeking a Senior Systems Operations Engineer
Job Responsibility:
Deliver day-to-day application production support services for international suite of applications catering operations in APAC, EMEA and NAM locations
Responsible for understanding the application and work towards creation of SLA and BCP plans
Strong problem-solving skills and be able to apply creativity to improve processes
Help to deliver timely, accurate and actionable business information
Streamlining support by identifying areas for improvement within both the team and applications
Ability to understand and escalate issues efficiently and appropriately
Identify system bottlenecks and opportunities for process improvements
To be able to lead cross application support programs, which will help teams overcome bandwidth challenges and focus more on engineering activities
Contribute to application stability, identify incident patterns, and report vulnerability in production environment
Champion continuous improvement work across Technology & Infrastructure teams to drive stability, Resiliency, Client delight and operational excellence
Identify and implement service delivery improvements through automation
Ability to lead team and lead projects/initiatives with high risk and complexity
Requirements:
4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Overall 4+ years of experience including application support, development and deployment in Banking industry
Should have at least 4+ years of experience in leading the Application support for multiple business critical applications
Must have clear understanding of OLA's and SLA’s with respect to payments and currency cut-off's
Must have knowledge of relational databases – Oracle, SQL Server
Must have attention to detail, a commitment to Quality and be business focused
Must be able to work in a fast paced environment and have strong time management skills
Strong hands on experience in Production support in a financial services company
Nice to have:
Keep abreast with new technologies and tools and providing recommendations for process improvements
Good understanding of payment flows, Reconciliation and Regulatory reporting
Excellent presentation skills, including ability to engage with leadership at all levels of and organization
Strong presentation and training skills
Hands on experience using monitoring tools like Grafana, Splunk, AppDynamics, Netcool, APM or equivalent tool is preferred
Understanding current challenges and being able to prioritize initiatives to improve operational support