Senior Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Systems Operations Engineer. You will work as part of the eRecords Management Team.

Job Responsibility:

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Supporting the Electronic Records (eRecords) Management Program processes, including validation, implementation, process improvements, metrics, and on-going program maintenance
Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
Support team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Focal point for driving process change to streamline and improve effectiveness of application’s compliance to Wells Fargo Records Management
Working with others in Records Management throughout Wells Fargo on compliance and remediation efforts
Coordination with key stakeholders and decision makers to disposition requirements and enforcement
Developing communications and reporting on eRecords program components and activities
Supporting and/or leading critical compliance and process optimization initiatives in the eRecords space
Bring in the technical acumen and excellent skills in excel, reporting, SQL server and any other BI tools
Liase between the process owners and users and resolve the tickets
Be flexible to undertake business and technical analysis relevant to ensure process optimization and efficient delivery

Requirements:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred knowledge of Record Management
Knowledge in SharePoint, Service now, SQL & Power BI
Experience developing and cultivating professional relationships
Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
Ability to identify business needs and deliver solutions in close partnership with line of business and technology
Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
Ability to interact with all levels of an organization
Ability to take initiative and work independently with minimal supervision in a structured environment
Ability to work effectively in a virtual team environment
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Knowledge and understanding of compliance or operational risk
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Strong analytical skills with high attention to detail and accuracy

Nice to have:

Preferred knowledge of Record Management
Knowledge in SharePoint, Service now, SQL & Power BI
Experience developing and cultivating professional relationships
Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization
Ability to identify business needs and deliver solutions in close partnership with line of business and technology
Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
Ability to interact with all levels of an organization
Ability to take initiative and work independently with minimal supervision in a structured environment
Ability to work effectively in a virtual team environment
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Knowledge and understanding of compliance or operational risk
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Strong analytical skills with high attention to detail and accuracy

What we offer:

Diversity, equity and inclusion in the workplace
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process

Additional Information:

Job Posted:
April 25, 2025

Expiration:
May 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Systems Operations Engineer