Senior Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Systems Operations Engineer to lead or participate in managing all installed systems and infrastructure, contribute to increasing system efficiencies, review and analyze operational support systems, work with vendors for problem resolution, and collaborate with technical personnel to resolve technical issues.

Job Responsibility:

Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Troubleshooting technical issues related to outbound and inbound campaigns, including Agent, Telecom, Network, and Dialer components
Implementing Business Continuity Planning (BCP) procedures for dialing services
Monitoring the Aspect database and attached DB servers
Performing trend analysis and taking proactive measures to address frequently occurring issues
Creating new services for Inbound, Outbound, M3 campaigns, disposition plans, resource groups, and DNIS mappings
Supporting Genesys implementation and deploying CCAAS applications such as Five9. IVA
Developing and maintaining tools and processes to automate infrastructure deployment and management
Designing, implementing, and improving monitoring and alerting systems to proactively identify and resolve potential issues
Participating in on-call rotations to respond to incidents and ensure 24/7 service availability
Conducting post-incident reviews and implementing measures to prevent recurrence
Performing capacity planning to ensure systems can handle projected growth and traffic spikes
Continuously seeking opportunities to optimize and improve existing systems and processes

Requirements:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, education
Bachelor's degree in computer science, engineering, or related field (or equivalent experience)
Solid understanding of Linux/Unix systems and networking
Good hands-on knowledge on any contact center cloud platform
Proficient in one or more programming languages (eg. Python, Java, .Net)
Experience with Cloud infrastructure and container orchestration platform (GCP, Harness)
Familiarity with Configuration management and infrastructure as code tools like Ansible, Terraform
Hands on experience with monitoring and logging tools (eg
Grafana, Sploc, ELK stack)
Ability to Collaborate Effectively with cross functional teams and communicate technical concepts clearly

Nice to have:

Working Experience in Contact center for multiple products like Genesys, IVR, Five9, dialer
Experience with Continuous integration and deployment pipeline
Knowledge of DevOps Principles and practices
Familiarity with security best practices protocols
Prior experience in an SRE role or similar capacity

What we offer:

Equal opportunity employment
Accommodation for applicants with disabilities available upon request
Drug free workplace

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Systems Operations Engineer