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Senior Systems Operations Engineer

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Wells Fargo

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Wells Fargo is seeking a Senior Systems Operations Engineer

Job Responsibility:

  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Provide 24x7 production support for enterprise backup and recovery environments using NetBackup, Rubrik ,Cohesity, Avamar, and Data Domain
  • Perform root cause analysis (RCA) for recurring issues and implement permanent fixes
  • Troubleshoot complex backup issues (job failures, media/storage/network, replication/duplication, certificates/security) and manage incident/problem/change tickets via ITIL, actively participating in major incident calls to deliver timely resolution and clear communication.
  • Work closely with backup vendors (Veritas, Cohesity, Dell EMC) for case management, patching, bug fixes, and product escalations.
  • Collaborate with internal Engineering, Storage, Network, and Security teams to resolve cross-functional issues.
  • Track vendor escalations to closure and validate implemented solutions.
  • Manage and support: Backup duplications and replications (source, target, and optimized duplication), Certificates and security configurations (SSL, CA, internal/external certificates, renewals, and troubleshooting), Deliver BMR and encrypted-disk recovery (UEFI/BIOS, GPT/MBR, EFI/BCD, Linux bootloader, drivers/NIC/storage) with secure key handling.
  • Support backup upgrades, hotfixes, migrations, and new client onboarding.
  • Use scripting languages such as Shell, Python, Ansible to reduce manual effort and improve operational efficiency.
  • Drive automation (Python/Ansible/APIs), integrate with ServiceNow/Splunk/Grafana/Teams, enable Docker/K8s/OCP + Azure/GCP, apply AI ops, document, and support on-call/RCA.

Requirements:

  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience in Plan, Build, Operate & Maintain enterprise backup solutions, such as: Veritas NetBackup, Rubrik, Cohesity, Dell EMC Avamar
  • Deep understanding of restore operations and recovery patterns: File-level, VM-level, database-level, application-consistent backups, granular restores, cross-platform recovery
  • Experience protecting systems with encrypted disks and restoring with appropriate key handling procedures
  • Hands-on experience defining and meeting RPO/RTO, validating recoverability, and running restore drills / DR tests
  • Strong scripting (Python , Ansible) and automation skills, API integrations to streamline backup operations and reduce manual effort.
  • Bare Metal Recovery - Strong understanding of snapshot concepts and mechanics: crash-consistent vs application-consistent, copy-on-write/redirect-on-write behavior, and snapshot performance/space impact.
  • Hands-on experience creating and managing point-in-time snapshots for: Hypervisors (VM snapshots/checkpoints), Storage arrays (SAN/NAS snapshots), Cloud disks (block storage snapshots)
  • Ability to design snapshot strategies aligned to RPO/RTO, including frequency, retention, expiration, and restore procedures.
  • Hands-on experience designing and operating Bare Metal Backup / Bare Metal Recovery (BMR) for physical and/or virtual servers, covering full system image, boot components, and system state.
  • Proven ability to perform end-to-end bare metal restores from backup media to new hardware or clean VM targets, including post-restore validation and service bring-up.
  • Strong understanding of boot and partitioning fundamentals impacting recoverability: UEFI vs BIOS, GPT vs MBR, EFI System Partition, Boot Configuration Data (Windows), initramfs/grub (Linux).
  • Good understanding of DevOps tools like Ansible , Docker , Kubernetes, Github & Jenkins
  • Good understanding of Cloud technologies like Redhat OCP , Azure , GCP and Cloud Foundry
  • Good understanding of Storage – Block, File & Object technologies
  • Experience in integrating automation with enterprise tooling: ServiceNow (ticketing/workflows), Splunk/Grafana (logging/alerting), email/Teams notifications, and dashboards
  • Ability to leverage AI-assisted operations to improve reliability and reduce MTTR across backup, snapshot, and restore workflows.

Additional Information:

Job Posted:
May 13, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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