Senior Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Systems Operations Engineer position at Wells Fargo focusing on managing installed systems and infrastructure, increasing system efficiencies, ensuring high levels of systems and infrastructure availability, and collaborating with vendors for problem resolution.

Job Responsibility:

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Challenging Support Role in L1 & L2 / L3 involving Production Support and Deliversion, RCA on Recurring events, Automation, Solution Proposals along with BAU Support as per ITIL Framework Standards
Deliver Production & Platform support involves being on standby for providing 24x7 support & Responsible to maintain high availability of the systems & applications
Responsible for Driving SRE Initiatives (Automation, Instrumentation, Resiliency, Reliability and Stability Improvement)
Responsible for Executing Compliance Related Remediations, Challenging Application Releases from quality and risk standpoint, Understanding and Solutioning over recurring issues by RCA
Responsible for Change & Release Management & Be a gate keeper for making sure no releases issues by efficient review
Support the complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/DBs/other technical products/services
Development of technical support strategies & plans
Automation & Instrumentation to enable efficiency in restoration & stability
Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems
Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs
Performs complex migrations from development to production, upgrades, installations and/or configurations
Problem Management identifying recurring/chronic issues & improvement areas & take initiative in implementing the innovative solution causing efficiency
Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / work arounds on time

Requirements:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, education
4+ Year of overall experience in PEGA Workflows / PDC/ Java / ETLs
Strong SQL Knowledge (Preferably SQL Server / Oracle)
Experience in PEGA: Pega PRPC architecture, rule types and case management with Proficiency in Datatypes, activities, Flows, Report definition, Decision rules etc.
Experience in Debugging via Pega logs, Tracer logs and Hands on Experience in PDC to monitor application health and setup alert
Experience in JVM/Tomcat based application servers
Linux commands and Shell script
Handle hotfix installation and manual deployment with Knowledge and experience in handling Pega upgrade and tech refresh
Understanding of Pega cloud architecture
Understanding of Openshift and Cloud platforms
Exposure to any SRE Concepts and Tools especially Monitoring / Observability / Automation tools (ITRS, AppD, Grafana, Kafka, Ansible)
Ability to handle constantly changing priorities
remain productive during slow times, be able to multi-task effectively during busy times
Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc
Ready to work in Shift Hours that spans between 5 AM to 10:30 PM IST & should be ready to work on weekends

Nice to have:

Any ETL (Preferably Pega and SSIS) or Reporting (Preferably SSRS) Tools
Experience in any of the technologies viz- (Java application support), Web Servers (related to IIS / TOMCAT / Weblogic) and Windows Servers concepts
Experience or exposure to Infrastructure concepts (Nodes, Clusters, Physical Access hardware)
Flexible and adapt to new technologies as quick leader as per project demand
Exposure and Hands on over Scripting (Python, Powershell, Perl or Korn), BI Tools (Tableau / Power BI)
ITIL V3 / Architectural exposure

Additional Information:

Job Posted:
September 15, 2025

Expiration:
September 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Systems Operations Engineer