Senior Systems Operations Engineer Job at Wells Fargo (Bengaluru)

Job Description

Wells Fargo is seeking a Senior Systems Operations Engineer.

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bachelor/Master Degree with 2 - 4 years of experience in Application Production Support background
Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably AUTOSYS)
Good understanding of ITIL concepts like - Incident, Problem and change management
Ability to communicate clearly and concisely to stakeholders
Batch Monitoring and email queue support

Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA’s with business partners
Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents
Oversee and ensure nightly batch completes within agreed business SLA’s
Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met
Following documented escalation procedures
Performing application health checks and ensuring that all applications are green before the start of business
Documenting known production incidents into knowledge base
Release co-ordination with stakeholders to ensure smooth deployment into production
Provide UAT or lower environment support as per project requirement
Participate in BCP/DR activity to ensure BCP readiness of production environment
Monitoring tools like ITRS Geneos, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired
Any prior experience of application support of either lower environment or prod-parallel is a plus