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Senior Systems Operations Engineer

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Wells Fargo

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Requirements:

  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
  • 4+ years of experience in Change/problem/incident management experience
  • For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
  • 4+ years of experience in Linux environments - experience in Unix Scripting
  • Experience with scheduling tools such as Autosys
  • Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
  • Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
  • DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
  • Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
  • SSL Certificate management experience
  • Knowledge of ticket tracking tools such as ServiceNow, Jira
  • ITRS - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • SPLUNK - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • Grafana - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • Service Now
  • Autosys/Control-M - (Mandatorily should have used it, Preferable if candidate has worked on its setup)
  • JIRA/Confluence
  • Basic Understanding of Windows and Unix Server Operating systems
  • Understanding of Client-Server Technologies
  • Understanding of Network components
  • Should have good communication skills. (English both Verbal and Written)
  • Have understanding of Incident Management
  • Should be able to assess the impact of Incident
  • Classify the Incident severity
  • Run Incident bridge
  • Engage appropriate support teams and work collaboratively towards resolution
  • Manage communications to stakeholders and senior management
  • Manage Root Cause analysis
  • Change Management
  • Problem Management
  • Event Management
  • Knowledge management
  • Create and maintain Run books
  • Review and Tag Knowledge articles with alerting/monitoring systems
  • Manage application build and configuration documentation
  • Maintain KB in ServiceNow and Confluence
  • For experienced resources look if they have understanding of L1/2/3 kind of setup
  • Flexible to work in shifts
  • Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans

Additional Information:

Job Posted:
April 25, 2026

Expiration:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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