Senior Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
United States, West Des Moines ▼
Chandler
Charlotte
Irving
Minneapolis

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

41.83 - 74.04 USD / Hour

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Job Description:

The Senior Systems Operations Engineer role involves managing installed systems and infrastructure, improving efficiency, reducing manual processes, and ensuring high system availability. Responsibilities include managing incidents, problem resolution, change management, monitoring, business continuity support, capacity planning, audit and compliance, and automation. The engineer will collaborate with teams and vendors and be available for on-call support.

Job Responsibility:

Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Incident Management: Triage and resolve production incidents, engage partner teams, and communicate status updates to business users
Problem Management: Manage support tickets and perform root cause analysis to drive long-term solutions
Change Management: Track scheduled changes, review post-change outcomes, and develop remediation plans
Monitoring & Alerting: Implement and customize alerting tools based on application thresholds
enable business transaction monitoring
BCP Support: Coordinate and document efforts to ensure application resiliency
participate in scheduled BCP test events
Capacity Management: Support capacity planning and provide application metrics to planning teams
Audit & Compliance: Participate in audit activities and provide production environment data to auditors
Automation: Develop scripts and dashboards to automate routine platform tasks
On-call Support: Provide deployment support and carry pager for after-hours incident response.

Requirements:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience in IT Service Management (ITSM), with a strong background in incident, problem, and change management processes
3+ years of Proficiency in leveraging observability platforms such as BigPanda, ThousandEyes, Grafana, Prometheus, Splunk Observability, and AppDynamics to enhance service reliability and performance monitoring
3+ years of experience working with Red Hat Enterprise Linux and Kubernetes, with a strong focus on Red Hat OpenShift Container Platform (OCP)
Strong skills in deploying, managing, and troubleshooting containerized applications in hybrid cloud environments, ensuring high availability and scalability.

Nice to have:

Experience in project management and stakeholder engagement
Excellent problem-solving skills and a passion for innovation
Strong decision-making abilities
Excellent communication and collaboration skills.

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement.

Additional Information:

Job Posted:
September 30, 2025

Expiration:
October 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Systems Operations Engineer