Senior Systems Operations Engineer

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• work with vendors and other technical personnel for problem resolution
• lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of hands-on experience in monitoring and observability tools across enterprise-scale environments
• proven experience in implementing, configuring, and maintaining tools like AppDynamics, ThousandEyes, Splunk, Grafana, Prometheus, Elastic Stack (ELK)
• strong scripting skills in Python or Shell for automation, data parsing, and custom integrations
• solid understanding of SQL with the ability to write complex queries for data analysis and reporting
• strong analytical and problem-solving abilities
• excellent communication and collaboration skills
• ability to work independently and in cross-functional teams