Senior Systems Operations Engineer, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Systems Operations Engineer to lead or participate in managing all installed systems and infrastructure, increase system efficiencies, ensure highest levels of systems and infrastructure availability, and work with vendors and technical personnel for problem resolution.

Job Responsibility:

Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
L2 support service – Application Availability/Incident Management/Problem Management
Application technical Support role and owns the incident and problem management process in production environment for critical counterfeit check detection processing applications
Continuous vigil/monitoring of the application logs, infrastructure, servers
Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop
Application proactive monitoring to ensure 100% application availability to business, Receive and act on alerts, Executing SOPs
Incidents triage and coordination for tickets
Stakeholder communication
Execute workarounds
Coordinate with third parties and other systems for fixes
Code analysis and provide RCA
Problem management
Recommendations of changes for fix
Adhoc service requests
Provide software/patch deployment support

Requirements:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, education
Good exposure to Application Support on UNIX/Linux environments
Expertise in Web servers and Application servers
Expertise on maintenance of Middleware products like Tomcat, WebSphere etc.
Strong in UNIX commands and Shell scripting
Ability to work in shifts (morning and afternoon shifts only), weekends, and/or holidays as needed or scheduled
Hands-on experience in SQL/PL-SQL, PERL, Python scripting, U-Deploy, Jenkins
Hands-on experience in monitoring and visualization tools like AppDynamics, AppviewX, Splunk, Grafana

Nice to have:

Prior experience in FICO Falcon product
Experience in NOSQL Couchbase database
Domain Knowledge of Fraud

What we offer:

Equal opportunity employment
Accommodation for applicants with disabilities available upon request
Drug free workplace

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Systems Operations Engineer