Senior Systems Operations Engineer - Technology Change Management

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent executive communication and stakeholder management skills
• The Senior Systems Operations Engineer is responsible for end‑to‑end ownership of technology change management, acting as the primary change approver & control executor for high & critical technology changes in the firm.
• This role ensures daily change approvals, timely stakeholder communication, effective CAB management, and prevention of change related escalations across all technology domains and lines of business.
• The ideal candidate will have a strong background in IT Service Management and remain align with emerging industry practices, advancements, and trends within IT industry, to implement technological solutions to enhance Technology Command Center & Production Management (TCCPM) productivity and competitiveness.
• Experience working with Service Now/Microsoft Teams or equivalent.
• Experience of working in organizations with large scale IT footprint.
• Experience in PowerBI, Excel and other equivalent tools.
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals.
• Physical and virtual server technology fundamentals.
• Experience working with Cloud technologies.
• Understanding of Software development methodologies such as: Agile & Kanban
• Experience in Change Management, Production Support, or IT Service Management
• Strong experience with change approvals & processes, change control execution, and ITIL frameworks
• Experience in financial services or large regulated enterprises preferred
• Proven experience leading & managing Change Advisory Board (CAB) meeting with senior management
• Strong facilitation, decision‑making, and executive communication skills
• Ability to operate effectively in a 24x7, high‑pressure environment
• Understanding of ServiceNow ITSM product Line and its Offerings